SecureLine VPN license won't insert!

ZombieZoom · 2015-04-06T02:45:49.000Z

I have the latest Avast Internet Security build number 2015.10.2.2215 and the Secure Line VPN bug is still there! I tried inserting the license numerous times to no avail! Any suggestions?

Davidek · 2015-04-07T08:47:59.000Z

Hi,

Please open a support ticket and include your log file. It can be found by going to C: Program Data, Avast Software, Avast, Log, and then find the secureline.txt file.

Apologies for this inconvenience.

Regards,

Davidek

system · 2015-04-09T19:27:13.000Z

I have the same problem. Can’t find C: Program Data, Avast Software, Avast, Log. No log folder.

Eddy · 2015-04-09T20:09:31.000Z

The location of the log files depends on the OS you are using.
You also may need to enable “show hidden/system files and folders” in order to see them.

ZombieZoom · 2015-04-12T09:56:11.000Z

Thank you for the reply! But I have contacted one of the employees and it turned out that the license was missing some data. I was given the a new license and it worked

system · 2015-04-18T16:15:43.000Z

well I contacted by phone to explain the same problem and it never resolved… no more communication and a license that’s dud … still billed for a monthly expiring in may… … check your logs to prove I never connected

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