Hello,
I’m having an issue with my Avast SecureLine VPN subscription.
My account shows:
“Excessive usage – 3 devices used out of 1”
but in reality I am using SecureLine on only one Windows PC.
What I’ve already done:
- Logged out of SecureLine on all devices
- Uninstalled SecureLine from all computers
- Reinstalled Windows on the current PC
- Confirmed no other devices are using my account
Despite this, the issue remains.
It looks like old device IDs are still attached to my license on Avast’s side.
I’ve already contacted support via online chat, and they said the case was escalated to the “advanced support team”, but I’m still waiting.
Has anyone experienced this before?
Is there any way to manually reset or remove all devices linked to a SecureLine VPN subscription?
Account email: vlanden035@gmail.com
Subscription expiry: 21 May 2026
Any help or advice would be appreciated.
Thank you.