Server Error

ksshadowfax99 · 2015-04-02T23:46:17.000Z

I get this error every time I try to update anything. I recently bought an upgrade and can’t even use that because of these errors. Avast says everything’s ok, but to me it looks like I haven’t received any definitions since August 2014. Please help me to fix this. I don’t even like thinking that I’m not covered.

Asyn · 2015-04-03T04:34:48.000Z

Which Avast…? (Free/Pro/IS/Premier)
Which version…?
OS…? (32/64 Bit…? - which SP…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

ksshadowfax99 · 2015-04-06T03:13:37.000Z

Well right now its Avast Free, but I had bought the upgrade to Pro. It won’t even download the new Pro version either.
Current version it says: ffffff-ff but it also says everything’s good.
OS: 64 Bit
The only other security that is used is the windows defender.
I had this pc built for me and it came with Avast. I have had Kaspersky in the past though.

I like Avast because it doesn’t interfere with my gaming.

Thanks for responding

Eddy · 2015-04-06T03:37:04.000Z

This forum is for avast SERVER products, not for home products.
You can find the correct forum to post your issue in here:
https://forum.avast.com/index.php?board=2.0

Asyn · 2015-04-06T03:37:29.000Z

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
→ https://www.avast.com/faq.php?article=AVKB11

Then:

Download Avast Pro Antivirus: https://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

ksshadowfax99 · 2015-04-06T03:49:58.000Z

My apologies for being in the wrong place, but thank you for the answer. I will try that right away

Asyn · 2015-04-06T04:01:41.000Z

OK, report back.

ksshadowfax99 · 2015-04-06T05:08:56.000Z

Thank you!! It worked perfectly I really appreciate your help. Danke

Asyn · 2015-04-06T05:13:38.000Z

You’re welcome.

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