servers.def, avast cannot connect to updates

Avast Free Antivirus / Premium Security
1

Hi!

You always say download servers.def and give a link http://files.avast.com/iavs4x/servers.def

When I go to that link I see a text like :
[servers]
count=166

[server0]
name=Download73 AVAST server
url=http://download73.avast.com/iavs4x
stats=http://download73.avast.com/cgi-bin/iavs4stats.cgi

and so on…

Could you explain, please, how can I download specific file servers.def??? Should I copy that text somewhere and paste? or ???

My original problem is awast updates which stoped working from today. Before everything was perfect. I have Vista Business and Windows Firewall. Tried to stop firewall, but no effect. Checked proxy, as you recommend, no effect. I have servers.def, but anyway trying to download new one servers.def

2

Always? No, only in (rare) cases when the original servers.def file gets cleared for some reason (i.e. has 0 bytes length). There’s no need to do anything about the servers.def file otherwise.

Yes, that’s the content of the servers.def file.

There’s no “specific” servers.def file - only this one. The file should be in the Setup subfolder of avast! installation folder.

What error message do you get?

3

Thanks for replay.

I mean what shoul I do with that text, which I see in this link http://files.avast.com/iavs4x/servers.def ???
I go to the link and…, what is my next step? Copy that text. Open servers.def on my PC, and paste it to the servers.def??? How can I open servers.dev from my PC, which application should I use.

My avast log (problem began at September 12):
13/09/2007 5:28:18 PM Serg 4820 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
13/09/2007 4:25:51 PM SYSTEM 488 An error has occured while attempting to update. Please check the logs.
13/09/2007 4:25:49 PM SYSTEM 488 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
13/09/2007 2:40:47 PM Serg 2936 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000000.
13/09/2007 1:27:35 PM SYSTEM 312 An error has occured while attempting to update. Please check the logs.
13/09/2007 1:27:34 PM SYSTEM 312 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
13/09/2007 10:11:23 AM Serg 5936 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
13/09/2007 10:05:48 AM Serg 3348 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
13/09/2007 9:53:25 AM Serg 3876 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
13/09/2007 9:47:49 AM Serg 5896 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
13/09/2007 9:42:14 AM Serg 5080 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
13/09/2007 9:36:39 AM Serg 4252 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
13/09/2007 9:21:21 AM Serg 5560 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
13/09/2007 9:15:09 AM SYSTEM 312 An error has occured while attempting to update. Please check the logs.
13/09/2007 9:15:09 AM SYSTEM 312 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
13/09/2007 9:14:35 AM Serg 6016 Function setifaceUpdatePackages() has failed. Return code is 0x2000000A, dwRes is 2000000A.
13/09/2007 9:09:55 AM SYSTEM 312 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\SWSHARE\exports\Users\Serg@Serg-PC.dat (C:\SWSHARE\exports\Users\Serg@Serg-PC.dat) returning error, 00000021.
13/09/2007 9:00:57 AM SYSTEM 1812 An error has occured while attempting to update. Please check the logs.
13/09/2007 9:00:56 AM SYSTEM 1812 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
13/09/2007 8:57:34 AM Serg 5972 Function setifaceUpdatePackages() has failed. Return code is 0x2000000A, dwRes is 2000000A.
13/09/2007 8:55:40 AM Serg 5804 Function setifaceUpdatePackages() has failed. Return code is 0x2000000A, dwRes is 2000000A.
12/09/2007 9:50:17 PM Serg 5568 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
12/09/2007 9:02:55 PM Serg 5016 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
12/09/2007 8:25:57 PM Serg 508 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
12/09/2007 8:09:11 PM Serg 1568 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
12/09/2007 7:55:02 PM Serg 3220 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
12/09/2007 12:28:24 PM SYSTEM 1852 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat (C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat) returning error, 00000021.
10/09/2007 9:28:31 PM SYSTEM 1852 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat (C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat) returning error, 00000021.
10/09/2007 8:45:34 PM SYSTEM 1852 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat (C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat) returning error, 00000021.
10/09/2007 3:33:40 PM SYSTEM 1852 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat (C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat) returning error, 00000021.
10/09/2007 3:13:08 PM SYSTEM 1852 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat (C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat) returning error, 00000021.
10/09/2007 3:13:08 PM SYSTEM 1852 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat (C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat) returning error, 00000021.
10/09/2007 3:01:22 PM SYSTEM 1852 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat (C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat) returning error, 00000021.
10/09/2007 2:32:42 PM SYSTEM 1852 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat (C:\Users\Serg\AppData\Roaming\Microsoft\Office\Recent\index.dat) returning error, 00000021.

I disabled Windows Firewall, but cannot connect any way.
Also when I tryed proxy in Avast, i Click a button “connection test”. Connection failed in Direct connection and Auto detect (I dont have proxy).
I did manual updates, it works. But no succes in auto updates after that anyway.

4

Notepad.

5

If you did need to download it, right click on the link, and depending on your browser select save as or save link as, you will see the servers.def file name choose a location to save it to. You would then replace the old servers.def file with the new one.

What you were seeing is actually opening the file (left clicking the URL) in your browser as it is just a text file so it can be viewed in a browser.

6

replaced servers.def, restart. no connection

Any idea what should I do?

7

I’ve asked for official help here… I can’t guess more what is wrong in your update process.

8

Actually, I cannt find avast.setup. Where can I get a new one? Any links?
I have avast4 (configuration setting) and avast4 (data base file)

9

You won’t find it as it isn’t a permanent file it is created at the time of update and is made of from the C:\Program Files\Alwil Software\Avast4\Setup\setup.ovr file. Once the update is complete it is removed.