system
June 15, 2018, 2:27pm
1
Dear Forum,
I have used avast free anti-virus for years, but now it is playing up. I know little about the software - I just want the free virus protection.
The error message is attached. I can usually get it to start again either by clicking restart service or by restarting avast. But it goes off again.
I am using windows 8.1 Pro but avast free anti-virus 18.4.2338 (from control panel programs and features) installed on 5/19. I think it was a problem before then. Any help?
Bill Z
Pondus
June 15, 2018, 3:55pm
4
system
June 15, 2018, 4:50pm
5
Thanks Pondus, I will try that. But I think I have tried it before.
system
June 15, 2018, 5:19pm
6
Pondus,
I have tried the repair and it appears to have worked as I restarted and avast is running.
Please excuse that I am guarded because I think I tried it before and it didn’t work. This time I made sure no other software was running.
So thanks for your help, and I hope it has worked.
Bill Z
system
June 15, 2018, 7:23pm
7
Pondus,
I was right to be guarded.
I have just checked, and found that Avast was down (please see attached).
It told me to start Avast again. I did and got the UI failed message again. I kept trying and it is now working but I suspect temporarily.
Thanks for trying.
Pondus
June 15, 2018, 8:39pm
8
Any other security-software installed?
Did you remove any previous used antivirus before installing avast?
system
June 15, 2018, 8:58pm
9
Hi Pondus,
Thanks for your help.
No other security software installed - checked programs and features.
When the computer was new it was installed with ESET. I removed it and then installed Avast. It was running OK for about two years.
I just looked and avast was down. I looked in Task Manager Services and started it again.
Bill Z
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
system
June 17, 2018, 10:31am
11
Thanks Bob for this, I will look into it.
It was suggested I try other software so I installed AVG free antivirus (cleared avast and then installed).
Now AVG is having the same problem with services stopped.
Is this a different problem to do with windows services? Would a clean install affect this problem?
Bill Z
Thanks Bob for this, I will look into it.
It was suggested I try other software so I installed AVG free antivirus (cleared avast and then installed).
Now AVG is having the same problem with services stopped.
Is this a different problem to do with windows services? Would a clean install affect this problem?
Bill Z
One AV at a time. You need to totally remove the current one(s) before you install a now one.
Best to start with a clean slate and then install the AV of your choice.
Removing your old AV Program https://goo.gl/Gqi2JS
system
June 17, 2018, 4:04pm
13
I used avastclear.
But I will try
Clean Install of Avast:
https://goo.gl/4Ptzkf
Bill Z