setup selfextract error

Avast Free Antivirus / Premium Security
1

Hi, I’m trying to install the lastest free verstion. During setup I am receiving this error:

Setup Selfextract
An error 0 (00000000) has occured.
Last performed operation was:
spawning

2

Strangely error 0 = The operation completed successfully.

Did you have another version of avast previously installed ?

3

Download the full setup and try again… Probably corrupted download.

4

Downloaded and ran the install again and I receive the same resulting error.

Yes, I have another version installed. Version 4.8 home.
Is that the problem?

5

Which is your operational system? Why don’t you use version 5?

6

That is a possibility, though avast 5.0 is meant to collect registration info from 4.8 and uninstall it before installing 5.0. So it would be best to do a clean install:

  • Download the latest version of avast, 5.0.545 http://www.avast.com/free-antivirus-download and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.

  • Download the avast! Uninstall Utility, aswClear5.exe find it here and save it to your HDD (it has uninstall tools for both 4.8 and 5.0).

    1. Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 4.8 if previously installed and then for 5.0, once complete reboot into normal mode.- 3. install the latest version, reboot.
7

That uninstall utility did it. :slight_smile: After uninstalling with it version 5 installed without a problem. Thanks!

8

No problem, glad I could help.

Welcome to the forums.