Sigh... how to make Norton really, really go away?

Avast Free Antivirus / Premium Security
1

Folks - uninstalled Norton System Works. Ran the Norton uninstall tool. Ran the registry edits. Ran every script I could find, and deleted everything I could find. Renamed the recycle bin.

Avast (home version) still complains about Norton running.

Do we know - or will Avast share - exactly what the program is responding to, so that I can fix it and move on?

Thanks!

Kevin

2

Sorry to be a pain, but did you follow these steps?

  1. Remove NAV through Add/Remove programs from Control Panel. Boot.
  2. Use Norton Removal Tool for Windows 2000/XP/Vista.
  3. Boot.
  4. Install avast! Boot.
  5. See what you get.

Full SymNRT info:

  1. Download and save these three files to the Windows desktop:
    a) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/MSIFIX.bat
    b) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe
    c) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SYMMSICLEANUP.reg

  2. Run the three files that you just downloaded
    a) On the Windows desktop, double-click the MSIFIX icon.
    Click Run.
    A black window may appear very briefly.
    b) On the Windows desktop, double-click the SymNRT icon.
    Click Run.
    Click Next.
    Click I accept the License Agreement, and click Next.
    Type the letters and numbers that you see in the white box, and then click Next.
    Click Yes or OK at each prompt.
    You may need to click more than once. Your computer may be restarted for you more than once.
    You may be asked to repeat some steps after the computer restarts.
    c) On the Windows desktop, double-click the SYMMSICLEANUP icon.
    Click Run, and then click Yes.
    Click OK.

  3. Boot.

3

Tech -

No pain; I’m sure folks have to teach users how to check if the power is on often enough. :wink:

I ran through all of those steps, plus some additional ones. Twice, where I could.

Something is still hanging 'round. If I knew what the program was looking for, I’d fix it. I haven’t found it manually - so I suspect it’s either not obvious, or it’s a “duh”.

Thanks!

Kevin

4

Can you search in your Windows Registry the entries for NAV, Norton, Symantec?
Maybe a service was not correctly installed.
Maybe a low level driver (file or registry key) are still there.
It will be good if the programmers could post here what is checked by avast related to Symantec in the setups. Maybe Kubecj could say something… all our setups belongs to him 8)

5

Just removed some Norton registry entries with the help of SPYWARE TERMINATOR QUICK SCAN. It failed to remove it properly but once located, you can destroy it manually with regedeit. Do a restore point before! :slight_smile:

6

Checked Spyware Terminator: the EULA wanted me to agree to a bunch of services and toolbars, which I don’t want to load my system down with…

Slogged through the registry, hunting down leftover parts and chunks. Still no joy.

Is there some advanced logging we can turn on to see specifically what the program is complaining about?

Thanks -

Kevin

7

Ah, sweet success.

Dredged through the system32\drivers directory. Found navapp.sys; googled it, and determined it was a Norton file. Deleted and restarted…

  • no complaints from Avast.

Don’t even want to get started on vendor’s incomplete removal tools!

Thanks all -

Kevin

8

Hi Kbq,
Just to let you know you should have downloaded the light version of Spyware Terminator, not the complete stuff with the optional enhancements but only the simple 4.53 MB setup file. Anyways, you seem to have solved the problem here…!!! :wink:

9

Congratulations Kevin!
Finally you succeed to get rid of the most difficult virus round: NAV :stuck_out_tongue: