Everything was humming along beautifully. A popup notified me of an update, so I ran it. Immediately after I could no longer connect my PC to my network (in my office). I NEVER had that problem until the update ran. I called for support (I have had the paid version for 2 years), and a tech rep politely scanned my PC and in 2 minutes informed me that “my pc had not updated Avast for 2 years (not true!), I had someone else controlling my pc , but it’s “not a virus, exactly”, (NOT TRUE!), I could not have any other malware or Panda on my pc (Neither was running!), and I needed a professionally trained tech to clean my pc up”, for $120 one time or $180 for a year. WHAT?!?!?!
I paid for this version, I had no issues until the update, clearly the update changed some sort of internal setting not allowing me to reconfigure my network settings, and I cannot connect to my network at all. Yet I am told I would have tech support when I bought this software. NO one said I had to pay MORE. To fix an issue THEY created. And then tried to scam me into purchasing tech help. Really Avast?!?! The language used by your techie was what I heard when my wife told me “Microsoft” called and said she had a virus and they could clear it for $250!!
So now I am left with a huge problem and I am going to have to pay to clear it???
Is there anyone on this forum that can help me restore my computer to function properly with my network again??
Pondus,
Thank you for the quick and detailed reply. I will have to wait until tomorrow when I am at work to run the programs. I did read your link re: multiple anti-virus programs. Tell me, does this apply even when the Panda is on the pc but not running? Perhaps it IS running in the backround?? In any event, I get it . I will delete Panda. I already have Malwarebytes loaded, so that 's good.
Thanks again for your help and getting me pointed in the right direction.
Rand
OK, I deleted Panda (through “uninstall”, and then through the link I was directed to, for a thorough delete). I also had CCCleaner installed so I deleted that as well. Malwarebytes was already there, and I used that as instructed. I ran the rest of the programs as directed, see attached logs.
I will post additional logs in the next email.
Thanks for having a look at all this for me. I appreciate the work!
Rand
I had an issue after the reboot. I got an error message referring to a VPN, and it mentioned Cisco, but I cannot give you the exact language. I hope you know why that happened.
I am attaching the log as requested. I sure hope this can be resolved! Thanks for your help.
It did. Here is the gist of what I am seeing:
A box is there, and across the top it says: Cisco Systems VPN Client 5.0.07.0290; inside the box it says: The setup must update files or services that cannot be updated while the system is running. If you choose to continue a reboot will be required to complete the setup.
2 buttons below : (OK) (Cancel)
I hit (OK) and it goes to another window that says: “Please wait while windows configures Cisco Systems VPN Client 5.0.07.0290”… it then stops and another box shows up, saying:“The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternative path to a folder containing the installation package VPNclient_setup.msi in the box below”. (A dropdown box).
I click (OK) and get this message: " The path C:\users\rand\appdata\local\temp\WZSE0.TMP\VPNclient_setup.msi cannot be found. Verify that you have access to this location and try again, or try to find the installation package VPN Client 5.0.07.0290 in folder from which you can install the product Cisco Systems VPN client 5.0.07.0290.
I click on OK, and it goes to the previous window with the dropdown box. When I click on OK again at this window, I get another box that says: Error 1706 no valid source could be found for product Cisco System VPN client 5.0.07.0290. Windows installer cannot continue. The box then disappears, and that is the end of the procedure.
whew - I think I got it all!
Rand
PS: Yes, it is the AIS version.
First try, I let it download and installed it where it wanted to be (Temp file), then moved it to my desktop. It was a zipped file so I unzipped it, but never saw the unzipped files anywhere. I tried directing the install to the file but it would not do anything. So I rebooted and saved the zipped file to my desktop as you asked. Again I tried to unzip it but no luck, I don’t see the files anywhere.
I tried again after another reboot, directing the file to my desktop. It is a zipped file. I unzipped it, but when I directed the program to the desktop I got this message:
The file ‘C:\Users\Rand\Desktop\vpnclient_setup.msi’ is not a valid installation package for the product Cisco System VPN Client 5.0.07.0290.
Try to find the installation package ‘vpnclient_setup.msi’ in a folder from which you can install Cisco System VPN Client 5.0.07.0290.
After I cancel, I get that same error code as previous.
I must be doing something wrong???
Hey Bob,
Thanks for that screen shot. I don’t know why I could not find the unzipped files after I downloaded and unzipped. I actually tried it 3 or 4 times, and unzipped it every time, but could not find the files you are showing me.
I have left the office for the evening now, but I will investigate and try again tomorrow.
It’s frustrating to me that I have to do all this after a simple Avast update. I am trying to accomplish this at work between the spaces I have available during the work day, so it’s difficult at times to stay focused and remember what I am trying to do!
On the other hand I am very relieved to find this forum and have good folks that understand all this try to help me out. The efforts are much appreciated.
Rand
I use 7Zip to unzip and simply right clicked the downloaded .exe file and allowed it to unzip it to the vpnclient-wim-msi-5.0.07.0290-k9 folder within my Downloads folder.
Bob,
As a comparison, I downloaded and unzipped the file here at home just to see. I found the files right away, but some of them… the important ones apparently… did not have the same extensions as I see yours did. In hindsight I think that’s why it didn’t work at the office. For instance, the windows installer I see here after downloading and unzipping, does not have the “.exe” extension. Same for the ones you show with the “.ini” and “.msi”, which is the one I think is most important.
Thinking about what I did in the office (it was the last thing I was doing before I had to leave, so I was sort of rushing through it), I actually finally did find the file and tried to use it as it showed, with the download name after unzipping, “vpnclient_setup”, without the “.exe” extension. The program did not recognize it without the extension. Can I just add the extension to the name? I wonder why my downloaded files do not have those extensions? The other files seem to have the proper extensions, just the 3 ending in exe, ini and msi.
Thoughts??
Issue here may be a Microsoft default setting set to hide common file extensions such as .exe, .jpg, .doc, etc.,.
Control Panel>Appearance and Personalization>File Explorer Options
See two pictures attached below:
For the second picture, untick the box to show all file extensions. Microsoft has this set to not show common file types such as .exe files and so on. Your missing file extension should be visible now once you make this change.
. I will delete Panda. I already have Malwarebytes loaded, so that 's good.