Since last update : Avast doesn't run

Hello,

Since this morning, Avast has not launched out any more. Yesterday it made an update of the program (green window). I have not rebooted because I was using the computer. This morning, starting, ZoneAlarm ask if I authorized or not the scan emails. I authorized, without worry. But I have not seen that Avast was not launched (the icon in the system tray), the analysis is not available any more in the contextual menu. I have uninstalled Avast with aswclear.exe, reboot, then I installed it again, but at the end of installation, I cannot open Avast’s folder. I don’t understand what happens, why the folder doesn’t open (even with the dos command), and I don’t like to be connected without Avast which protects my computer. Maybe there is a problem with the register of Windows ? I don’t know what to do… I hope someone could help me, thank you very much.

Jarodd

PS : please excuse me for my bad english, I’m a french guy :wink:

Did you try the normal method through Control Panel > Add/Remove programs before?

Will this thread give you any help?
http://forum.avast.com/index.php?topic=21448.0

It’s a problem on avast uninstall tool or in avast installation… the problem is on folder access rights :cry:

You write in perfect English 8) :slight_smile:

Hello Tech, and thank you for your help.

I have tried by the normal method, there is the result :

http://img265.imageshack.us/img265/6233/avast2zs.jpg

I go now to read the other topic, I never saw it with my search (not used to search in english, what words do I have to use ? ;D) I hope that I will understand everything ! (I dream for an french Avast forum :D)

Once again, thank you, I will come back to inform you of the progress.

:slight_smile:

For what I’ve seing, I suggest:

  1. Use Avast Uninstall for complete uninstallation (read http://www.avast.com/eng/avast_uninstall_util.html)
  2. Boot
  3. Install avast again.