sirefef-pl [rtk]

Viruses and worms
1

I really need some help avast will not open or run,i have ran mbam and otl.mbam got rid of a bunch of stuff,but i am still unable to open or run avast.the reports are attached

2

On completion of this run could you re-run FSS and attach the new log for that

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF

:Files ipconfig /flushdns /c C:\Windows\assembly\GAC_32\Desktop.ini C:\Windows\assembly\GAC_64\Desktop.ini C:\Users\Chuck\AppData\Roaming\0B18D96C C:\Windows\Installer\{50854cd7-a391-e12e-52c4-5b5f0efcb4f5} C:\Users\Chuck\AppData\Local\{50854cd7-a391-e12e-52c4-5b5f0efcb4f5}

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]


[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

3

this is the log from otl quick scan,still not able to open or run avast.

4

You will need to run a repair of avast

Go to control panel > programs and features
select Avast
Then select repair

https://dl.dropbox.com/u/73555776/Avast%20repair.JPG

5

i get the message “error processing packages,please use full update”

6

Download the latest version to your desktop from here
Download aswClear from here
Go to Programs and Features > add/remove and uninstall Avast
Reboot back to safe mode and run aswClear (select all versions of Avast ) once for each version, no need to reboot in between
After the last one reboot

Install the updated Avast

7

thank you!!! finally it works again!!!

8

Any further problems ?