Skin Error Message. Tech Support Doesnt Fix.

Avast Free Antivirus / Premium Security
1

Below was the problem that I was having, but when I followed the recommended action to fix the problem, the only message I got was “DllRegisterServer in ACTSKIN4.OCX failed. Return Code was: 0x80020009.”

Q: I have installed ‘avast! 4 Home’ and everytime I try to open it, I get an error message stating: “unknown error message”, “Application cannot load skin. Function usiGetSkin Failed”. How can I fix this?

I have Win XP Home edition. I pasted the correct command in Run, and the file was recognized, but it would not register. I tried starting Avast afterwards & I just kept getting the same error message.

Below was the recommended action to take by Avast support:

Select START → RUN…
Enter the following command:
If you have Windows NT or 2000:
C:\WINNT\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows 95, 98 or ME:
C:\WINDOWS\SYSTEM\REGSVR32.EXE ACTSKIN4.OCX
If you have Windows XP:
C:\WINDOWS\SYSTEM32\REGSVR32.EXE ACTSKIN4.OCX
Press OK (or Enter).
A message saying that the file was successfully registered should appear.

Any help with this would be appreciated.

2

For some reason, ActiveSkin (the 3rd party library avast uses for skinning) does not seem to be working on your system. As a workaround, we may disable skinning in avast - that should solve the problem.

To do that, open the file \data\avast4.ini, look up the [UserInterface] section, and add the following entry:

StartWithSkin=0

Strange that this happens in XP…
Do you use any other antivirus in this computer?

3

Thanks for the help. It worked fine after I edited the ini file. Very good tech support. I uninstalled my other virus program then rebooted prior to installation of avast, just to answer the question in your reply.