I went to start avast and it did the memory scan then I got an error message saying UNKNOWN ERROR application cannot load skin “usiGet Skin” failed. So I reinstalled it and it worked fine twice. Now I have the same message back and it won’t load.
OK but there isn’t a solution yet so we need more info for the Alwil programmers.
Can you post your operating system and version, computer chip type (e.g. Athlon, Celeron or Intel Pentium), RAM, mhz speed and firewall type please. Also if you are using XP whether you have Service Pack 2. And is your computer pre-installed?
I have a Hewlett Packard PC pre-installed XP home Edition with service pack 2.
Intel (R) Celeron ™ cpu. 1200 MHz and 256 b ram. And I’m running sygate firewall…don’t have the windows firewall enabled.
Me neither, but I do know many of the preinstalled Windows XP versions do have problems if you try to run a 16bit (DOS) application. And that shouldn’t happen either. So you never know, untill we find out what is causing the problem with the ocx.
Sorry zeus’s computer has 248 MB RAM but that’s not far away from the one in this strand.
Also, from the checking of the On Access Protection Control on zeus’s computer it would appear that Avast is working, it’s just that it won’t load the skin and therefore it’s impossible to run a scan or access the menus. zeus did say he/she had reports of 6 viruses in the Standard Shield information.
I also had 2 virus alerts which told me to put them in the vault which I did but couldn’t check to see if they were there etc. When I reinstalled Avast for the 3rd time I also had a problem with the vault saying it had loaded with errors.
I did what was suggested earlier and went to control panel to repair the application and rebooted and it is now working again. Also did an online virus scan to make sure I had no virus’s. It was working before but just suddenly the skin wouldn’t load.