slow to load, droped internet conection

Avast Free Antivirus / Premium Security
1

My computer was shut down for 12 days while I was away, no one had access, ever since my return last week my computer has been running very slowly, pages load slowly and dropped internet connections (dialup). Scans with Avast reveal no infections. Then there are times when everything runs quickly as was the case before I left
Where do I begin…

2

  1. Are your virus definitions up to date?

  2. Are you using the current (new) version of Avast (6.0.1125)? Did you upgrade or do a clean install?

  3. If yes to the above questions, is your firewall (FW) blocking anything related to Avast?

  4. If no to question 3, reset your setting for Avast in your FW. Does this fix your problem?

  5. Do you have your Avast settings set for dial-up?

3

  1. Are your virus definitions up to date? yes

  2. Are you using the current (new) version of Avast (6.0.1125)? Did you upgrade or do a clean install? yes

  3. If yes to the above questions, is your firewall (FW) blocking anything related to Avast? How do I tell?

  4. If no to question 3, reset your setting for Avast in your FW. Does this fix your problem? How do I reset the Windows Firewall for Avast?

  5. Do you have your Avast settings set for dial-up?

4

Which was it? Did you upgrade?

Or, did you do a clean install?

5

@ sweets,

Please answer Gopher John’s question in your next post. It is important for us to know whether you upgraded or did an uninstall and clean install of your product.

Settings:
Please check the following to check the settings:
Open Avast GUI > Settings > Updates >

A. Engine and Virus Definitions:

  • Automatic Update (default)
  • For “Manual” or “Ask When Update Available ” > Settings > Status Bar > Uncheck the last box

B. Update Parameters: all boxes unchecked (default)

  • If you use DSL, you may want to set #2 above to “My computer is permanently connected to the Internet.”
  • If you use dial-up, you will want to use “I only connect to the Internet using dial-up modem.”

C. Proxy Settings: Auto Detect using IE Settings (default)

  • Some people have found that using “Direct connection / No Proxy” have worked for them.
  • Use “Specify Proxy Server” if you use a proxy, complete the information below it for the proxy server > click “OK.”

Configuring your Firewall:
Please read knowledge article under “Firewalls” for more information on AIS (the product you installed) on how to configure, reset your firewall, etc. http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=482&ratingconfirm=1

Resetting the Router and Firewall:
Does AIS allow avastSvc.exe internet access?

  • If it does, delete the entry for it and reconnect to the Internet. This should force the firewall to ask permission again.
  • To reset a router, stick the end of a paperclip in the reset hole while the router is off for a minute, then turn the router back on.

The above should help you clarify some things I previously posted. Please report back with the answers to my first post. Thank you.