last month I sent almost 10 viruses that avast didn’t alert.
only this week I sent 2 viruses and no virus definition untill now determines that the files are infected. Today I sent a 3rd one.
all other AV like kaspersky, pc-cillin etc are able to find the virus. Avast not.
Ok, I know, it’s free, but what is so difficult to find the infected files in the internet and include them in a new definition file?
if I can make a suggestion, open an email in Brazil, and inform the address in lists, forums and other places. A lot of phishing and scam will come in the mailbox. Half of them are viruses to download in a russian site or otherwhere.
And what tells you 100% sure they are indeed malware?
Could it be that your settings make avast not detect them?
What EXACT version of avast do you have?
What is your vps version?
What is your OS?
How and with what setting(s) did you scan the file(s)?
etc etc.
And if you have to come back to the same thing you mentioned earlier, there is no need to start a new thread, just continue in the original one to avoid confusion.
last month I sent almost 10 viruses that avast didn't alert.
How, when (etc) did you see them?
What make you believe they are virusses? (more likely they are malware and not virusses btw)
Sofar it seems you only shout (without any knowledge) and do not provide any information that we can go on.
Please provide more (usefull) information so we have something that we can investigate.
Patient: “Doctor, it is hurting me”
Doctor: “What is hurting you, where does it hurts?”
Patient: “I don’t know”
First: the first time I wrote about this is a long time ago, more as one year.
Second: The virus are found in computers from my clients. They run avast and nothing happens. I save the files in my pen-drive and test it in 2 other computers. Nothing. But, if I go to http://www.virustotal.com/xhtml/index_en.html and wait the 6-10 minutes until the file is scanned, well, most of them detects infection in the files.
It’s easy: ask for the log from all emails I sent last month to virus@avast.com and tell me how many of them were false positives.
I am not a meber of alwil. Just like you I am a user of their products. I am trying to help, but again you have not given any detailed information :-\
What files are other av’s detecting as being infected and what other av’s do?
What is their location?
What OS are your customers using?
What are the settings of ALL your customers where (as you claim) avast detect the infection?
What other security (related) things have they installed?
What settings do they have?
What other security (or related) software do they have installed?
etc etc etc
As I said before, without giving more details/specific information, there is nothing I (or anyone else) can do to give a apropiate answer.
So I kindly ask you again:
Provide detailed information.
If needed/wanted I can give you a email address in a pm where you can send the files to so I can check them out.
If an user is trying to help…
If he is not sending false positives or trash…
I think there is NO reason to not give him (and all the others) a better protection… Isn’t the virus ITW? Yeah, but it is THE virus is coming to OUR computer right now…
No, not this, maybe I express my self wrong (you know - english it’s not my job). A year ago we talked about the same stuff, and was determined that avast team would be faster with new virus definitions. Just that. Of course I received responses.
regards.
walter.
By the way, recently one of the Alwil team said that they receive in excess of 4000 emails a day at virus @ avast.com so I would assume they have to prioritise or find some way to work through this. If they don’t clear 4000 a day then a back log will build up. Not to mention they also receive samples from VirusTotal and Jotti, and probably other sources, again recently it was mentioned that 80% of the stuff that comes from VirusTotal and Jotti was junk, but it still has to be checked.
A white list of ‘good’ sample suppliers (specially the ones from Forums) will help…
After all, we help them on Forum that could give us some kind of priority, don’t you think David?
I would have thought those coming from avast users not just those who help on the forums, so those coming from the chest submission should be given priority, unfortunately they too are routed through the virus @ avast.com address.
That would be very easy to rectify have a new email for the submissions from the chest, e.g. viruschest @ avast.com perhaps that may even reduce the amount of spam that is probably sent to the virus @ avast.com address due to its being plastered all over this forum.
Also the much talked about and much requested on-line submission of suspect or possible false positive samples could possibly help prioritise things.
They are all routed to the same virus @ avast.com address, but files sent directly from chest are identified and separated automatically on our mail server - so it really doesn’t make any difference.
We now have two full-time engineers working on the “virus” mailbox. Once the whole backlog is processed (yes, there’re still some remaints) you should see dramatic improvement in processing time (well, even now it should be much much better than it used to be).
Well i can certanly confirm this. Samples were added much faster.
Though i’m still missing web form from which i could upload stuff. Chest is the only way for me as GMail is blocking things and you have to pack them all over (annoying).
