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  1. They are all routed to the same virus @ avast.com address, but files sent directly from chest are identified and separated automatically on our mail server - so it really doesn’t make any difference.

  2. We now have two full-time engineers working on the “virus” mailbox. Once the whole backlog is processed (yes, there’re still some remaints) you should see dramatic improvement in processing time (well, even now it should be much much better than it used to be).

Thanks,
Vlk