Smart Scan pop-up says "scan canceled" when scan completed successfully

gisot1 · 2017-02-12T18:42:06.000Z

After installing the latest Avast 17.1.2286 version I ran a smart scan and minimized main UI window after which smaller scan pop-up appeared. After the scan completed successfully, the pop-up said that the scan was canceled (see attached screenshot). I was able to reproduce the same situation 3-4 times with the same result. Please fix this issue.
Thanks

Alikhan · 2017-02-12T18:46:13.000Z

Interesting, so you run a smart scan and close the main UI… then once scan completes, it says scan cancelled on the pop-up?

gisot1 · 2017-02-12T18:47:59.000Z

Alikhan post:2:

Interesting, so you run a smart scan and close the main UI… then once scan completes, it says scan cancelled on the pop-up?

Correct!

Alikhan · 2017-02-12T18:48:27.000Z

gisot1 post:3:

Alikhan post:2:

Interesting, so you run a smart scan and close the main UI… then once scan completes, it says scan cancelled on the pop-up?

Correct!

Ok, let me test that now.

Alikhan · 2017-02-12T18:51:08.000Z

A very good catch…

I’ll report the issue now.

gisot1 · 2017-02-12T18:51:35.000Z

Alikhan post:5:

A very good catch…

I’ll report the issue now.

Thanks Alikhan

system · 2017-02-24T07:29:34.000Z

SAME PROBLEM HERE - IMAGE FILE ATTACHED.

ALSO INSERT IMAGE BUTTON ON THIS PAGE IS NOT WORKING

Eddy · 2017-02-24T08:35:01.000Z

There is no image attached and the image button is working fine.

Alikhan · 2017-02-24T08:57:02.000Z

I reported this bug earlier about the pop-up showing scan cancelled.

The bug is known and will be fixed in a future version.

system · 2017-04-25T12:08:00.000Z

Is this still awaiting fixing?
I’m using 17.3.2291 (build 17.3.3443.0) & I’m still seeing the 98% scan cancelled thing.

Eddy · 2017-04-25T12:09:17.000Z

Check the release notes and the beta release notes to see what is/isn’t fixed.

system · 2017-07-07T22:48:27.000Z

As of 07-07-2017 I am still getting same scan cancelled issue and updates are also giving me issues. Have read numerous posts but do not see an actual fix for this issue.

Asyn · 2017-07-08T03:49:45.000Z

ve3fal post:12:

As of 07-07-2017 I am still getting same scan cancelled issue and updates are also giving me issues. Have read numerous posts but do not see an actual fix for this issue.

Update to the latest version (17.5.2302): https://forum.avast.com/index.php?topic=204588.0

PUOLEPARG · 2017-08-31T06:52:15.000Z

HEllo All,
Actually, I have the same problem
I used on my network more AVAST 8.0.1609 on Windows 10 with a AVast server console AEAPro+

Multiple Avast client have this problem:
A popup with Scan ??? cancel

and this problem generate multiple scan in the list

if you have an idea?

“”“Sorry for my english, I’m French”“”“”

THank you

Eddy · 2017-08-31T06:57:20.000Z

See reply #12

Asyn · 2017-08-31T07:14:40.000Z

PUOLEPARG post:14:

I used on my network more AVAST 8.0.1609 on Windows 10 with a AVast server console AEAPro+

→ https://forum.avast.com/index.php?board=33.0

PUOLEPARG · 2017-08-31T12:18:04.000Z

Hello,

I have AVAST ENDPOINT PROTECTION SUITE PLUS IN 8.0.1609 version.
This version is manage by a avast server AEA 8.0.405

Your Update purpose is not for the same version???

THank you

Eddy · 2017-08-31T12:21:07.000Z

This thread/forum is for the consumer versions, not for business versions.

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