Smart Scan - Scan canceled 93% - I get this message everytime

system · 2017-05-17T16:32:59.000Z

I am not canceling it - I can only assume that there is some malware out there protecting itself. Anyone else having this problem?

Eddy · 2017-05-17T16:39:44.000Z

As has been told in many threads already, it is a known bug.

mchain · 2017-05-17T18:25:14.000Z

Smart Scan is a multi-faceted scan; several scans rolled into one.

What is the last scan it is hanging on? If you look in the log what do you see?

system · 2017-05-17T19:54:17.000Z

I looked almost everywhere for the log(s) - I say “almost everywhere” because obviously, I could not find them - I have Avast Premier - can you direct me to the logs for the last scan? Thanks! Joe

mchain · 2017-05-17T20:12:12.000Z

@ Joe,

Control Panel>File Explorer Options (in Win 10)>Drive C: You will need to unhide hidden files to view ProgramData folder, which is hidden from view.

See attached below:

If other than Win 10, Control Panel will list as File Explorer.

When done, set all files/folders back to hidden.

DavidR · 2017-05-17T21:53:36.000Z

joe208 post:4:

I looked almost everywhere for the log(s) - I say “almost everywhere” because obviously, I could not find them - I have Avast Premier - can you direct me to the logs for the last scan? Thanks! Joe

Check the avastUI > Protection > Antivirus > Scan History, if it did complete as is suggested then an entry should be there.

Also check the C:\ProgramData\AVAST Software\Avast\report\Viruses & Malware.txt, which is the virus scan element of the Smart Scan.

noelrojasc · 2017-05-18T02:02:19.000Z

Eddy post:2:

As has been told in many threads already, it is a known bug.

Hi, Eddy,

This is another “known bug” that has been around for a long time (since this new version was released) with no answer from the Avast developers. The same thing with the slow-to-load GUI.

This is kind of annoying.

system · 2017-06-13T06:45:02.000Z

Yeah, I see this problem on multiple machines (usually at or near 99%). Clicking ‘Details’ starts a new scan instead of providing details of the previous one.

I’ve gained a lot out of Avast over the years so cannot really complain. That said, I can’t help but think they’d do better by taking some resources of complete UI re-designs every new release, and just fixing some bugs.

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