Software Updater Keeps Showing OneDrive Update Needed When Already Up To Date Version Installed

Avast Free Antivirus / Premium Security
1

I updated Microsoft OneDrive through Avast on two PCs and both keep showing that I have an old version of the application installed even though when I check the version in OneDrive it shows as up to date. When I keep trying to reinstall it gives a failure. And when a new version comes out, it shows the old version still installed on Avast and gives the choice to update t the latest version. However, when I update to the next latest version, it again gives a failure even though when I go check in OneDrive it shows the application is now up to date.

I have done a repair of Avast as well as uninstalling OneDrive and reinstalling. This has happened on two PCs of mine but not others. The help page for database reset I believe is outdated as that feature no longer exists from what I can tell in the geek section of the program.

2

Hi @gaazmon and thank you for reporting this problem. Can you please check if the problem persists when you close OneDrive? Please do the following:

  1. Open Avast Software Updater and go to the screen with the UPDATE button next to OneDrive.
  2. Manually quit OneDrive (right-click the OneDrive icon and then select Quit OneDrive)
  3. Go back to Avast and click the UPDATE button.

Please let me know if the above flow works.

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3

Yes it still does. I have to quit OneDrive as well as it’s sync service through task manager every time I need to update through Avast this application. Also, it keeps showing a much older version of OneDrive currently installed on Avast, not even the currently installed version. When I do the install, it states “Close App” in red, but the program does get updated properly.

I have even gone into the temp folder where the OneDrive installer file gets downloaded to by Avast and have deleted it with no help.

4

I uninstalled both OneDrive and Avast. Reinstalled Avast and it still showed OneDrive needing updating, with the wrong current version of the software, even though OneDrive was uninstalled.

5

Hi @gaazmon and thank you for responding. Can you please send us logs from your device?
The process is described here: How to submit a support file using the Avast Support Tool | Avast
For ticket number, you can enter 914548 . Once the logs are uploaded, please reply here with the File ID .

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6

Thank you. File ID is HZPJM.

7

Thank you @gaazmon , we’re looking into it.
In the meantime, if you don’t wish to be notified about these updates, you can set OneDrive updates to be ignored in Avast Software Updater: https://support.avast.com/en-ww/article/Use-Antivirus-Software-Updater/#idt_030
We apologize for this inconvenience.

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8

I don’t use Software Updater and instead use the UCheck just to monitor. I expect OneDrive to update itself since that’s been it’s normal behavior. UCheck has been saying OneDrive is behind too so I think wherever it looks for a new OneDrive it’s seeing a new version but OneDrive is waiting before actually updating for some reason. Software Updater may also be assuming a visible updated version is ready to be pushed out officially.

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9

@dwh yes, that can be a factor sometimes, but not always.

@gaazmon We will be releasing an update for the Software Updater engine in the upcoming program update v26.6 (planned for late June). I’ll try to give you a heads-up once it’s available.

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