Software updates: software list empty

bundy2 · 2017-07-09T07:31:24.000Z

When I run the software updater, the list of software is empty: just a blank screen. It used to work fine and I used the updater regularly, but has stopped working in the last few weeks. I’ve tried uninstalling and reinstalling Avast, but to no effect.

This is happening on only one of my Windows computers, namely an HP Elitebook 820 G3. It works fine on other computers, which includes another HP, a Dell and an Acer.

Eddy · 2017-07-09T08:05:23.000Z

How did you removed avast ?

bundy2 · 2017-07-09T15:30:36.000Z

I uninstalled Avast by going to the control panel option for uninstalling software and following the instructions.

Para-Noid · 2017-07-09T15:59:11.000Z

Try using this https://www.avast.com/uninstall-utility (don’t forget to reboot)
You will be prompted to reboot into safe mode. Allow avast to do so.

Whenever removing security software it is always advisable to use the vendors removal tool.

bundy2 · 2017-07-16T11:05:30.000Z

Para-Noid post:4:

Try using this https://www.avast.com/uninstall-utility (don’t forget to reboot)
You will be prompted to reboot into safe mode. Allow avast to do so.

I tried this, but it didn’t work. I followed the uninstall instructions to the letter, re-installed Avast, then tried to run the software installer. The s/w list was empty, as before. I tried a restart, but to no avail.

How does Avast compile the list of s/w it’s looking to update? If this is dynamic, then it’s not working. If it’s static, then it seems to have lost the list. Is there something I can do to make it recompile from scratch?

bundy2 · 2017-07-27T14:17:04.000Z

I posted my last message 11 days ago and am disappointed not to have had a response yet.

bob3160 · 2017-07-27T15:43:14.000Z

Certainly not empty:

http://screencast-o-matic.com/screenshots/u/Lh/1501170071667-78365.png

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn’t fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

bundy2 · 2017-08-04T17:24:45.000Z

bob3160 post:7:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

Many thanks. This repair fixed the problem,

bob3160 · 2017-08-04T18:19:45.000Z

Your welcome. Glad things are back to normal.

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