[SOLVED] Can't update (HTTP server return an error)

Avast Free Antivirus / Premium Security
1

Hello everyone,

I can not update the software nor the definitions.

What happens is that I click on Update, the completion bar is colored by a dash, but hangs after the DNS Resolving and Sending Statistics steps. This is what appears immediately after:

https://snag.gy/jwkTWx.jpg

Here’s what I tried to do after looking in both the Italian and English forums of Avast:

waited for two day and try again
changed DNS (Google DNS)
do a Repair and restart

I would like to avoid re-installation if possible (I remember the last time I did it was a very long and complicated thing).

Any suggestions?

Thanks so much,

Marco

PS: exscuse me if some message is not the same that you could find in Avast; they are translations from Italian

2
  • Which version of Avast Free…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

hi Asyn,

I’m sorry for the lack of information, I’ll provide them immediately:

Version of Avast Free: 18.5.2342
OS: Windows 7 Professional Service Pack 1
Other security related software installed: ZoneAlarm (I tryed to pause it also)
Which AV(s) did you use before Avast: none

Please let me know if you need other informations,

Marco

4

I’ll suggest that you start by updating to the latest version.
https://forum.avast.com/index.php?topic=221320.0

5

It worked!

Thank you very much :slight_smile:

6

Thanks for the feedback.

7

You’re welcome.