Solved: Found some strange toolbars on this desktop computer

Viruses and worms
1

HI thought I would check this Windows 7 home premium computer because lately when it starts up it has been really slow getting to the desktop. And from time to time when you click on Internet Explorer 11 it probably takes three minutes or more before you see any content through internet Explorer at all and other times when you click on internet Explorer 11 nothing will display on ie at all. So this morning I decided to check it out and ran the lasted version of awcleaner and otl the logs are below: I did find some strange toolbars with adwcleaner though. Malwarebytes free I updated and did a quick scan and malwarebytes did not find anything at all so their is no log below for malwarebytes free.

I should mention to that when their is no content on ie 11 sometimes you have to restart the computer sometimes before you can click on ie 11 to get the homepage to come so you can see any website content on the screen.

Thanks very much for your help is always appreciated.

thanks

2
I did find some strange toolbars with adwcleaner though.
then why did you not click clean to remove the crap.....
3

HI Pondus the reason I did not click clean to clean the crap was because I would like someone to look at the otl log first to tell me that is the only thing on the follwoing computer first Pondus.

Thanks for the quick reply

4

AdwCleaner only clean browser crap …no danger

5

HI Pondus thanks for the reply I just wanted to make sure things would be ok if I did this.
Thanks again Pondus the advice.

6

Clean with AdwCleaner and then run JRT for the residue. If there are still problems then run a fresh OTL log

Please download Junkware Removal Tool to your desktop.

[]Right-mouse click JRT.exe and select “Run as Administrator” the tool will open and start scanning your system
[]please be patient as this can take a while to complete depending on your system’s specifications
[]On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
[]post the contents of JRT.txt into your next message.

7

HI Here is the contents of the JRT.exe file below:
Dec. 16, 2013

Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x86
Ran by Gary on Mon 12/16/2013 at  2:25:55.64




~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{36377DD7-B3EB-42f5-986F-680BAF59BA9D}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\big fish games"
Successfully deleted: [Folder] "C:\Users\Gary\appdata\locallow\headlinealley_29"
Successfully deleted: [Folder] "C:\Program Files\headlinealley_29"



~~~ FireFox

Failed to delete: [File] "C:\Program Files\Mozilla Firefox\searchplugins\avg_igeared.xml"
Successfully deleted the following from C:\Users\Gary\AppData\Roaming\mozilla\firefox\profiles\ot4i06e5.default\prefs.js

user_pref("extensions.HeadlineAlley_29.prevKwdURL", "hxxp://search.avg.com/route/?d=4b2b4889&v=6.010.006.004&i=23&tp=ab&iy=&ychte=ca&lng=en-US&q=");



~~~ Event Viewer Logs were cleared

Scan was completed on Mon 12/16/2013 at 2:28:34.66
End of JRT log



Thanks Essexboy
8

Hi Exsexboy just wanted to let you now after i ran adwcleaner on the Windows 7 Premium desktop computer when the computer started up again it maybe is starting a little faster but it is still slow getting to the desktop it seems that something is holding the computer from getting to the desktop faster. I was wondering if you would like me to do a otl but this time do a full scan instead of a quick scan. I am just wondering if that would be a good idea or not Exsexboy please explain your thoughts to me about this please.

Thanks

9

Aye do a full scan and I will see if there is a blockage

10

hI Exsexboy here is the full scan with otl log below for you look at let me now if their is any thing further to be done or anything else strange on the computer please.

Thanks

11

Looks OK … Empty the temp files and give it a defrag :slight_smile:

12

thanks very much Essexboy for your advice and help.