[Solved] How do I reset PIN?

Avast Mobile Security Avast Mobile Security for Android
1

I cannot access avast anymore, because it asks for a PIN number I do not know. How can I reset it?

I tried uninstalling avast through normal means but it won’t let me. So I went to application menu in settings, stopped avast cleared data and it was possible to uninstall it. Still Once I reinstalled it I had no success it still asked for the PIN.

  • I have access to the phone
  • Avast is not rooted nor is it a device administrator
  • I may have install avast anti-theft, although I don’t remember. At least it is not in the list of installed applications.
  • My android version is 4.2

For future reference what I did, thank you Werner for the help =):
To reset the pin you have to uninstall both anti theft ant avast mobile security.

(Un)fortunately avast anti-theft has a different name, which I had to look for in the application manager in my android phone (not google play). Once I found an unusual application name I uninstalled it, then uninstalled avast mobile security. Finally reinstalled avast mobile security and the pin was reset.

2

answered by PN

3

I’m sorry what is PN? Until now it was known to me as “Persönliche Nachricht” which means private message.

Just for the record, I did search this forum and google for an answer, but couldn’t find any. (Wrong search terms maybe?)

4

Hello,

you should have received a how-to via email. I just sent it again.

Werner

5

Hello, can you update me on how to reset my PIN? and why is this so difficult for users, is your platform not suppose to be users friendly?

6

Hello,

it acutally is userfriendly. but it’s a security app aswell. so, it wouldn’t make sense to have an easy workaround for the PIN.

We also offer the option to setup a “PIN Recovery Phone Number” in case you forget your avast! PIN, the app will send a temporary access PIN to this phone number via SMS.

The user can also change his avast! PIN in my.avast.com

You see - it’s merely a “user problem” not a software problem.

Werner