I have 5 computers in our home network, all of which use Avast 7 (either upgraded or clean install). All have never received any Streaming Updates.
Windows 8 RP 64-bit (Clean install Avast 7) - 2 Shields only, custom.
Windows 7 64-bit (Clean install Avast 7) - All Shields
Windows 7 64-bit (Upgrade from v6) - All Shields
Windows 7 32-bit (Upgrade from v6) - All Shields
Windows 7 32-bit (Upgrade from v6) - All Shields
It sometimes shows as connected, but always show “—” for Latest update received.
I really would like to get Streaming Updates, or help or something. Or is there a reason why I don’t get them? A setting/configuration? Router firewall settings?
Have you got the virus definitions set to Auto, that is a requirement for streaming updates ?
I would check that the avastUI, Settings, Updates, Proxy Settings is set to Direct connection (no proxy), rather than the default Auto detect (use Internet Explorer settings).
Have you checked the defs sub-folder and see if any are present (see image), this is mine but when the next VPS update occurs 120626-0 the stream sub-folders are removed as the next VPS contains them.
I haven’t any C:\Program Files\AVAST Software\Avast\defs*_stream folders, but I will try setting it to Direct Connection (No proxy), and report back later.
I don’t know if it could be a firewall/router setting, but I would have thought that it would use existing services, etc. to download the streaming updates.
The problem as an avast! user I don’t know exactly how it does this, so I can’t say for certain, I have checked my firewall logs for roughly the same time that my streaming update was done (very shortly after boot) and unfortunately that actually happened before anything was logged in my firewall log.
I have on occasion not had a connection established, but that isn’t a frequent occurrence.
I haven’t had any luck in streaming updates, I don’t use Avast Free on my computer anymore, but I will keep check on the other PCs on this network that use Avast 7 Free.
Yes, I have one PC connected directly to the Router and it still has not got any Streaming Updates connection.
Also I have used Avast Uninstall Tool multiple times before upgrading new avast! releases (5, 6, 7 and now 8). I also have used NRT as extra precaution after uninstalling NAV2013, which expired a week ago.
I haven’t a clue what the problem could be, as you can tell the year I started having this issue.
Yeah, I ran NRT after uninstalling Norton AV default uninstaller (+ reboot) and run as admin.
Can I ask, is there a requirement for Streaming Updates to work, because my siblings laptop has Streaming Updates working, but only not connected to this (home) network.
So I’m thinking it’s related to the home network set-up from the router, but not sure how to solve this issue.
VPS updates must be set to auto in order to receive streaming updates. Check in Settings in the upper right hand corner of the AvastUI on the update tab. Unless you’ve blocked some ports and/or IP addresses in the router that Avast needs, the router shouldn’t be a problem. Can you surf the web normally from behind the router?
If you have any custom settings in the router, you could reset the router to default (save it’s configuration to a file first). Only set up the router’s WiFi security, change it’s admin password, and be sure that Remote Administration is turned off (that’s usually default) and nothing more. See how that works.
Your redirect settings are the same as mine. Just above Redirect Setings is Restore factory defaults. You could save your custom settings and reset Avast.
As CharyB said, you could troubleshoot and eliminate the router as a problem by taking it out of the network. Connect directly to the modem. If VPS updates work, then you will know that it is the router. If it is the router, save it’s configuration to a file and reset it to factory defaults. See if it works then.
That depends on the router. In some brands and models, all configuration is done thru the router’s built-in web interface consisting of several pages. One of those pages, presented as a tab, has a button to save the present configuration to a file and another button to import a saved configuration file. You should be able to find the information for your specific router brand/model by visiting the manufacturing web site and doing a search. There may even be a firmware update for your router.
