[Solved] remote install failed

Dear support,
I received the message: access denied after trying to install a managed version of avast on one of my servers…
Here’s the content of the log file for this install:

06/23/06 12:17:32: rinstInstall begin 06/23/06 12:17:32: Init 50 60 C:\WINDOWS\TEMP\asw15.tmp C:\Program Files\Alwil Software\Management Tools\InstPkgs NULL C:\WINDOWS\TEMP\asw14.tmp 0 06/23/06 12:17:32: Store 06/23/06 12:17:32: Domains: BRUSSELS, 06/23/06 12:17:32: Init BRUSSELS\SNOTES 06/23/06 12:17:32: SNOTES: GetAccount 06/23/06 12:17:32: SNOTES: CallBack 201 06/23/06 12:17:32: StartThread 06/23/06 12:17:32: Loop 06/23/06 12:17:32: SpawnThreads 06/23/06 12:17:32: SNOTES: StartSetup 06/23/06 12:17:32: SNOTES: CallBack 202 06/23/06 12:17:33: SNOTES: CallBack 203 06/23/06 12:17:33: SNOTES: CreateDirectory \\SNOTES\C$\~AVINSTL error 183 06/23/06 12:17:33: SNOTES: RemoveFolder \\SNOTES\C$\~AVINSTL 06/23/06 12:17:33: SNOTES: File \\SNOTES\C$\~AVINSTL\aswResp.dat not created 06/23/06 12:17:34: SNOTES: Copying setif_av_net-22f.vpu 06/23/06 12:17:34: SNOTES: Copying setup_av_net-22f.vpu 06/23/06 12:17:34: SNOTES: Copying av_net_agent-91.vpu 06/23/06 12:17:34: SNOTES: Copying av_net_cmn-2d.vpu 06/23/06 12:17:34: SNOTES: Copying av_net_dll409-52.vpu 06/23/06 12:17:34: SNOTES: Copying av_net_dll40c-30.vpu 06/23/06 12:17:34: SNOTES: Copying av_net_dll413-30.vpu 06/23/06 12:17:34: SNOTES: Copying av_pro_dll409-149.vpu 06/23/06 12:17:34: SNOTES: Copying av_pro_dll40c-5a.vpu 06/23/06 12:17:34: SNOTES: Copying av_pro_dll413-67.vpu 06/23/06 12:17:34: SNOTES: Copying av_pro_hlp409-258.vpu 06/23/06 12:17:35: SNOTES: Copying av_pro_hlp40c-136.vpu 06/23/06 12:17:35: SNOTES: Copying av_pro_hlp413-158.vpu 06/23/06 12:17:35: SNOTES: Copying av_pro_skins-13.vpu 06/23/06 12:17:35: SNOTES: Copying av_srv_core-22a.vpu 06/23/06 12:17:35: SNOTES: Copying av_srv_dll-10c.vpu 06/23/06 12:17:35: SNOTES: Copying avscan-23f.vpu 06/23/06 12:17:35: SNOTES: Copying winsys-1.vpu 06/23/06 12:17:35: SNOTES: Copying winsysgui-1.vpu 06/23/06 12:17:35: SNOTES: Copying vps-62500.vpu 06/23/06 12:17:36: SNOTES: Copying vpsm-62506.vpu 06/23/06 12:17:36: SNOTES: Copying news405-32.vpu 06/23/06 12:17:36: SNOTES: Copying news409-31.vpu 06/23/06 12:17:36: SNOTES: Copying part-prg_av_net-22f.vpu 06/23/06 12:17:36: SNOTES: Copying part-vps-62506.vpu 06/23/06 12:17:36: SNOTES: Copying part-news-4a.vpu 06/23/06 12:17:36: SNOTES: Copying part-setup_av_net-22f.vpu 06/23/06 12:17:36: SNOTES: Copying prod-av_net.vpu 06/23/06 12:17:36: SNOTES: Copying jollyroger.vpu 06/23/06 12:17:36: SNOTES: Copying servers.def 06/23/06 12:17:36: SNOTES: CallBack 204 06/23/06 12:17:37: SNOTES: CallBack 205 06/23/06 12:18:32: SNOTES: ReadProgress 06/23/06 12:18:32: SNOTES: ReadLog 06/23/06 12:18:32: SNOTES: CopyFile \\SNOTES\C$\~AVINSTL\Setup.log C:\Program Files\Alwil Software\Management Tools\DATA\log\BRUSSELS_SNOTES.log error 2 06/23/06 12:18:32: SNOTES: CallBack 213 06/23/06 12:18:32: SNOTES: RemoveProgress 06/23/06 12:18:32: SNOTES: Folder \\SNOTES\C$\~AVINSTL not removed: 145 06/23/06 12:18:32: SNOTES: CloseConnection 06/23/06 12:18:32: TerminateAll 06/23/06 12:18:32: rinstInstall end 0

Can you help me?
Thanks,
Xavier

This log looks OK. Are you sure the installation actually failed?

Also, can you post the contents of the file C:~AVINSTL\Setup.log (from the SNOTES server)?

Thanks for your (really) quick answer :wink:
here’s the log file
Thanks for your help…

OK, setup exit code is 536870934 = (hexa) 20000016.

This is “Operating system does not meet minimal requirements”.

This almost always means that you’re pushing a NetClient package to a server OS.
You need to use a NetServer package instead.

Thanks
Vlk

Correct… thanks a lot…