SOLVED! WebShield blocks my IP surveillance camera

Avast Free Antivirus / Premium Security
1

Hi!

I have a D-Link DCS-3420 Wireless Internet Camera installed for home surveillance. It has its own static IP in my home network and I can access it through Internet Explorer (only this browser is allowed since the camera software needs an ActiveX applet).

I have tried the camera both: wired and wireless, in two different hardware configurations: my desktop PC (Windows XP Pro 32-bit, SP3; IE 6) and my laptop (Windows 7 Ultimate 64-bit, IE8). Both PC’s with Avast! Free Antivirus 7.0.1426 installed from new (older versions were previously uninstalled and PC’s cleaned via aswclear.exe uninstall utility)

I can watch the video stream as long as WebShield is disabled, otherwise the browser opens the camera address but the video stream is black and “hangs” looking for the camera’s IP (displays a message like “Waiting for 192.168.1.37…”)
Pinging that address results in appropriate response (the PC’s “see” the camera) but no video is shown. Disabling WebShield and refreshing the page restores image.
I have also tried disabling the firewall and many other different software configurations, but these does not affect video stream, it seems the only culprit is Webshield.

The camera can connect via HTTP protocol using port 80 or UDP protocol using ports 5002 or 5003. Switching from one to another protocol/ports does not solve the problem, neither creating an exception rule for camera’s IP address.

Any help would be highly appreciated.

2

i suppose u mean firewall as in third party firewall?

if so, have u tried going to web shield → expert settings → check ‘scan traffic from well-known browser processes only’?

it may/may not help solve ur problems

3

Two options for you (I would say the second is the preferred option as it leaves the other protection in place):

  1. Try opening the avastUI, Real-Time Shields, Web Shield, Expert Settings, and check the ‘Scan traffic from well-known browser processes only,’ option. image1

Or

  1. Open the avastUI, Settings, Troubleshooting, Redirect Settings, WEB, Ignored addresses: and enter the Ip address for your camera. image2
4

Thank you AntiVirusASet and DavidR for your quick responses. I was out of town for a while.
I have tried the first solution (“scan traffic from well-known browser processes only”) but it didn’t help.
Now I’m going fot the second one DavidR suggested. I let you know the outcome.

5

You’re welcome, good luck.

6

Well, I forgot to write here that I tried the second solution DavidR gave to my problem and it worked!!! :wink:
So, thank you very much DavidR!

PROBLEM SOLVED!!! :smiley:

7

No problem, glad I could help.