some files cannot be scanned?

Avast Free Antivirus / Premium Security
1

hi, wonder if anyone can offer me some advice here.

i have done regular scans recently with ‘no virus found’ results but the last scan i did has come up with ‘some files could not be scanned’ & when i have clicked on scan results i see that there are 23 files with the following status:

error: exception in standard viruses code (42104).

this is puzzling me so can anyone help please

thanks
llanedeyrnjack

2

This guy just posted the same thing… hopefully you guys will get an answer soon.

http://forum.avast.com/index.php?topic=58762.0

3

I just ran a full scan and got the same error on 23 files. What does this error code mean?

4

???
Yes I got the same problem. I did the system scan few days ago and no problem. I scanned the full system and found lots of files ( more than 20 ) could not be scanned , the log show the same message Error: Exception standard viruses code (42104).

I recalled there might be a program updated by the Avast 5 free version recently and would it associates to its bug.

Avast staff please advise with thanks

5

;D
Hi, I just got a reply from the Support center, quick.! Please see below ( PS : I would suggest the Avast to rectify the issue if possible) :-*

Hello,

Thank you for contacting ALWIL Software company with your concerns.

Some files are permanently locked by operating system, some files are
in password-protected archives and so on. These files can´t be
scanned. It´s normal and you don´t need to worry about this.
Error is trying to handle a file and temporary avast files.
Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.

If you want you can send us the log file.

Follow all described steps below:

  1. create a custom scan
  2. use the option to generate avast! report file
  3. tick all available Reported items options
  4. run virus scan
  5. send us created report file, located under C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5\report

If you need further assistance, don’t hesitate to contact me again.

Best regards,
Miroslav Jenšík

6

Hi,
see: http://forum.avast.com/index.php?topic=58762.msg495564#msg495564

Milos

7

I’m having the same problem without an error. Just install the FREE version on windows 7.

8

Welcome to the forum, Rose1…!
You’re posting to an old thread, next time please start a new one. :wink:
asyn