Some files could not be scanned?

Avast Free Antivirus / Premium Security
1

Hi, I did a quick scan to see if I had any infections. None were found, but I got the message “Some files could not be scanned”

It seems it was from my “install flashplayer” download from the recent flashplayer update. I didn’t download from anywhere but the adobe site, which is weird. I’ll attach a screenshot

2

That’s normal, as Adobe password protects its files.

3

I’ve been a satisfied user & recommender of Avast for a long time, but recently I constantly get ‘some files could not be scanned’ (In my case this appears to be Adobe related)
I find this very disconcerting & it is now close to being a ‘deal breaker’.
I’ve installed the Windows AV as a trial and this gives a ‘clean’ scan like Avast used to.
I know maybe in the AV world this ‘some files could not be scanned’ report is desirable, but a layman like me just wants a clean’ No virus present’ type result at the end of a scan.
As this is a new phenomenon, can’t you PLEASE sort it out so we return to the simple clean bill of health results we always used to get at the end of a scan ( other than when a genuine virus was present.)
Thanks’ Max

4

It is normal to have some files that can not be scanned…but not all AV programs show this in the log, on some you need to enter advanced logging to see it
avast is just giving you a scan error report and the reason why
files that can not be scanned are just that, no more no less, it does not mean thay are infected

since this is adobe related i guess avast is saying “password protected” if files are located in a temp folder, it will be gone if you empty your temp folders…until next time

5

Thanks’ for the response. Removing temp files has no effect. I understand that this report shows ’ thoroughness’ on the Avast part, but I was happier before it got complicated like this.
Years of clean scans you know (other than the few that had a virus of course)
I find it so irritating that Im trying to operate without Adobe on my PC, but this is easier said than done.
Surely the brilliant minds at Avast can rectify this & let us return to ‘the old days’.
Max

6
I find it so irritating that Im trying to operate without Adobe on my PC, but this is easier said than done.
use foxit pdf reader.....or sumatra pdf the smallest there is, and all you need to read pdf
Surely the brilliant minds at Avast can rectify this & let us return to 'the old days'.
i agree, this could have been in another place in the log as this is one of the most asked questions in the forum....files that could not be scanned
7

If you disable the logging of errors you won’t see it anymore.

8

Can’t see where/how to disable errors. Assistance please.
Max

9

see screenshot #11 - #27 …see settings for all shields

http://www.softpedia.com/progScreenshots/Avast-Home-Edition-Screenshot-6474.html

10

E.g.: Quick Scan → Details → Settings → Report
Uncheck “Hard error’s” there and click on OK.

11

Thank you . I did as you suggested but still getting same scan result: ‘some files could not etc’ listing same password protected adobe files :frowning:

12

My prior post was just an example for the quick scan. :wink:
So, which scan did you run…?? Adjust its settings accordingly.

13

I changed the setting on both quick & full.

14

Good.

15

Well, in my case it was the password protected files associated with the Adobe Reader 11 installer that was the problem. Removed them from my PC (AND recycle bin), and , in my case anyway, problem solved. I also changed settings as suggested by ASYN. Thanks’ for the help forum members.

16

You’re welcome.