Someone please help!

Avast Free Antivirus / Premium Security
1

Hi,
I know very very little about computers so if anyone does answer me i do not understand anything to technical:
A few months ago i bought the internet security package from avast.

ok so my computer was running slow and i checked my avast so i could run a scan, but it wouldnt work (it had a fix now’ button that didnt work, and said something abount no end point or mapper :frowning: so i went online trying to find anyone with the same issue, and the general thought was to uninstall and then reinstall.
so using a guide from the internet i uninstalled it via the control panel.

i assumed id just log back on and reinstal but i cant do this, i can still log onto account but it is askling me to download and pay, but my original download is valid until may 2013
the only thing it has let me do is download a free trial.
Please help as i really dont want to use my computer without security

2
  • Which avast!..?? (Free/Pro/IS)
  • Which version…??
  • OS…?? (32/64 Bit…? - which SP…?)
  • Other security related software installed…??
  • Which AV did you use before avast!..??
3

Product: avast! Internet Security
Program Version: 7.0.1426 (available 7.0.1456)
Operating system: Windows 7 64-bit
Definitions Version: 120721-0

This info i copied from my account summary

i didnt use anything else as i only bought the laptop in may

4
  1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
  3. Reinstall avast! with the downloaded installer from point 1.
  4. Reboot.
5

ok thankyou so much i will try it now!

6

You’re welcome.