I get this error message when I use OE mail. I’m on a DELL running Wxp home edition. Initially I couldn’t receive messages into OE. By turning Avast off totally, I was able to get email to transfer in but now, well…? I turned protection back on once the incoming mail loaded into OE.
The connection to the server has failed. Account: ‘pop.charter.net’, Server: ‘SMTP.charter.net’, Protocol: SMTP, Port: 5101, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
When I first downloaded Avast it changed several settings in my OE account. I’ve rerun the set up wizard and from reading a few other posts I’m wondering about the port number as the post said I should have numbers of 25 and 110–I’m thinking those were for a W98 or older OS. My current POP port # is 5100; any comments? Thanks!
avast doesn’t change the ports in your OE account settings, yes it does other things like the pop3 and smtp server to 127.0.0.1 to be able to monitor email traffic on win98 but it doesn’t alter the ports from the default.
On winXP even that isn’t necessary anything it is transparent, but if you have to use different ports to the standard then you have to add these to the redirected ports.
On your port on the error is indicating SMTP 5101 when it should be 25 (default). So you need to confirm what ports you should be using for what.
If you have to change the ports because of ISP instructions, etc. use different ports to the standard ports, e.g. use pop3 5100 (usual 110), smtp 5101 (usual 25) then you have to add that port to the redirect ports, see image.
I just checked and port 5101 is commonly used by Yahoo Messenger, is this what you ar etalking about ?
The reason the email connection failed is because the SMTP server smtp.charter.net does not accept calls to port 5101. The SMTP server smtp.charter.net expects to be contacted on port 25 - if you want to talk to a server you use the port it tells you to - you do not get to choose the port number.
I’ve just been looking at my sticky post which is still in the AVG email forum and I’m willing to bet that you are an AVG user … ports like 5100 5200 etc are recommended there for some of the email proxy functions in AVG.
Since you report it works with avast turned off then I am concerned that you are trying to run both avast and AVG on your system. Do not - it is asking for trouble and you will get plenty if you do so. Decide which you want and uninstall the other.
I also looked at the instructions on the Web site for charter.net for setting up Outlook Express. There are no recommendations for any changes from the standard POP port 110 or the standard SMTP port 25, which have nothing to do with operating system editions.
So, if you decide to go with avast you would be best advised to go with the normal setup instructions for OE as recommended by your ISP, let avast do its mail scanning transparently as it does with Win XP where it never changes any of the mail settings and it will all work.
OK Alanrf, don’t go betting the farm on that one. Let’s use the past tense, lol, WAS an AVG user. For a bunch of reasons once the subscription expired I did a search on Consumers Report and liked what I read so I decided to give Avast a try. So far I’m liking this a lot. I will make the changes to the port numbers and let you know what happens. I did run the delete AVG, which took their icons out of my system tray. I did a search on my puter for any files AVG, surprise! surprise! (said in my best Gomer Pyle imitation) I have 8 items listed as still here but I’m thinking their inactive. Should I delete them? One is the set up wizard, two are program files for versions 6 & 7, one is a ‘help’ file for 6, one a back up for 7 and three say AVG.dbx (I tried to copy/paste the info list into this post but it wouldn’t allow a paste) search results also says, Documents and Settings, Program Files, WINBACK and WINDOWS all on C: Oh, it was purely unintentional and I couldn’t tell you how I did it but the download of Avast and the removal of AVG required a shut down/reboot of my computer–I did them simultaneously–did I make anything conflict or cross over by doing this? I realize some things are supposed to be done one at a time but sometimes my three strokes, swiss cheese, 56 year old brain just can’t remember a rabbit out of the hat from up my…nevermind. Thanks for your help.
You might want to change your avatar for another, resize or use this one. We try to keep avatars around 100 X 100 for those who don’t have high resolution monitors.
Thank you DavidR appreciate the resize. I guess it was my installation of avg that changed the port numbers. I’ve changed them and yippee, everything is back to normal–or at least, what I think of as normal…uhhh, that could be a whole 'nudder story so we won’t go there. Should I delete the avg stuff, anyone? Thanks!
I had originally written my comments about AVG in the past tense (notice that I edited the post).
When I thought more about what you told us I realized that if the mail worked with those ports (like 5101) then you must still have the AVG mail intercepts running unless you are using other mail intercepts that you have not mentioned such as spam filters etc.
For the most effective running of avast you should completely remove AVG.
As to age … well let’s put it this way … you are only a bit older than my little brother.
appreciate the resize. I guess it was my installation of avg that changed the port numbers. I’ve changed them and yippee, everything is back to normal–or at least, what I think of as normal…uhhh, that could be a whole 'nudder story so we won’t go there. 
Should I delete the avg stuff, anyone? Thanks!