Something odd about this computer...

Having had recent run-ins with malware on my own computer, I was looking at my daughter’s computer to implement some of the recommendations from this forum. She has a Dell Dimension E521 running Windows Vista 32 bit SP2. I loaded Malwarebytes and ran a scan, applied actions, and restarted. The log file is attached and it did suggest there was some malware on the computer.

The first restart went OK, but subsequent restarts would not boot properly into the admin account. It would get to the screen that allows selection of the account, but after selection, would go to a gray blank screen. I tried a whole list of things…

  1. Boot to Safe Mode, successful, but all normal boots unsuccessful. Also selected last known good configuration to no avail.
  2. Thinking Malwarebytes had quarantined important files, I restored all quarantined files, but still no boot.
  3. Performed a system restore to a few days prior to loading Malwarebytes. The computer could then boot up properly, but nothing would work. Clicking on the browser and other apps produced no response except the busy circle.
  4. I had an image of this computer on another hard drive and ended up using Acronis software to clone a new image which restored the system functionality.

I’m afraid to try this again without a way to prevent it. Can any of the resident experts tell me if this is a bug in Malwarebytes? Is there a way to work around this?

cmartinsen,
please attach the farbar logs to your next post.

Eddy,
Just to confirm you want me to run farbar without first running Malwarebytes?

In my previous post I stated I had restored the computer to the condition it was before running Malwarebytes. I’m sure the same results would be produced if I ran it again, however, if running it causes the non-bootable condition again, I won’t be able to run farbar unless I do it from Safe Mode. I’m not sure if farbar results from Safe Mode are acceptable.

Who is IN21? Was a post deleted?

Yes go direct to the FRST scan please

Requested files attached.
Just a note: I will eventually remove AVG and put Avast on this computer.

Thanks for providing the logs.
Now have patience, a malware removal expert will soon guide you.
While waiting do not change anything on the system please.

If one doesn’t help you soon…
Start feeling sorry for one of them.
I will grab one by the tail and drag him to this thread ;D

Hmm can’t see what MBAM would remove that would cause a boot failure

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKU\S-1-5-21-863369745-497441950-3935301795-1002\...\InprocServer32: [Default-pngfilt] <==== ATTENTION! Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Webshots.lnk ShortcutTarget: Webshots.lnk -> C:\Program Files\Webshots\WebshotsTray.exe (No File) GroupPolicyUsers\S-1-5-21-863369745-497441950-3935301795-1003\User: Group Policy restriction detected <======= ATTENTION Toolbar: HKLM - No Name - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File Toolbar: HKU\S-1-5-21-863369745-497441950-3935301795-1002 -> No Name - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File Toolbar: HKU\S-1-5-21-863369745-497441950-3935301795-1002 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File Toolbar: HKU\S-1-5-21-863369745-497441950-3935301795-1002 -> No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{00020424-0000-0000-C000-000000000046}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{00021401-0000-0000-C000-000000000046}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{00BB2763-6A77-11D0-A535-00C04FD7D062}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{00BB2764-6A77-11D0-A535-00C04FD7D062}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{00BB2765-6A77-11D0-A535-00C04FD7D062}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{03C036F1-A186-11D0-824A-00AA005B4383}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{05C3F9E2-1E76-439F-9E37-9020946A191A}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{06B32AEE-77DA-484B-973B-5D64F47201B0}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{083863F1-70DE-11D0-BD40-00A0C911CE86}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{09303D01-B159-4F1B-A2B8-CA3117B8FA1B}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{0C7EFBDE-0303-4C6F-A4F7-31FA2BE5E397}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{0E890F83-5F79-11D1-9043-00C04FD9189D}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{1299CF18-C4F5-4B6A-BB0F-2299F0398E27}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{16C8C46E-C811-4977-BF0A-B5CC1FA78D95}\InprocServer32 -> C:\Users\Isabel\AppData\Local\AskToolbar\Downloaded Program Files\xaddon.dll No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{1D9CC9E1-2C9B-4A9C-9289-59299052B65F}\InprocServer32 -> C:\Users\Isabel\AppData\Local\ASKTOO~1\DOWNLO~1\LIMEWI~2.DLL No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{1E651CC0-B199-11D0-8212-00C04FC32C45}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{1EAE75EA-588A-11DF-91A3-CA6ADFD72085}\InprocServer32 -> C:\Users\Isabel\AppData\Local\ASKTOO~1\DOWNLO~1\LIMEWI~1.DLL No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{212690FB-83E5-4526-8FD7-74478B7939CD}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{25336920-03F9-11CF-8FD0-00AA00686F13}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{275C23E2-3747-11D0-9FEA-00AA003F8646}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{304CE942-6E39-40D8-943A-B913C40C9CD4}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{3050F391-98B5-11CF-BB82-00AA00BDCE0B}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{3050F3B2-98B5-11CF-BB82-00AA00BDCE0B}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{3050F406-98B5-11CF-BB82-00AA00BDCE0B}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{30C3B080-30FB-11D0-B724-00AA006C1A01}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{385A91BC-1E8A-4E4A-A7A6-F4FC1E6CA1BD}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{3C374A40-BAE4-11CF-BF7D-00AA006946EE}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{4CB26C03-FF93-11D0-817E-0000F87557DB}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{4DF0C730-DF9D-4AE3-9153-AA6B82E9795A}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{4EFE2452-168A-11D1-BC76-00C04FB9453B}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{4FD2A832-86C8-11D0-8FCA-00C04FD9189D}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{50D5107A-D278-4871-8989-F4CEAAF59CFC}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{54B2BE72-FEC7-443D-BAE9-3E70E618A7D8}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{555278E2-05DB-11D1-883A-3C8B00C10000}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{62BE5D10-60EB-11D0-BD3B-00A0C911CE86}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{6935DB93-21E8-4CCC-BEB9-9FE3C77A297A}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{6A01FDA0-30DF-11D0-B724-00AA006C1A01}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{6BC1CFFA-8FC1-4261-AC22-CFB4CC38DB50}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{6CE4B8A6-4DB5-4F63-8013-1197503692EF}\InprocServer32 -> C:\Users\Isabel\AppData\Local\Yahoo!\BrowserPlus\2.9.8\Plugins\YBPAddon_2.9.8.dll No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{73CA2532-42DE-449F-8C8A-229B8AAF3B68}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{79376820-07D0-11CF-A24D-0020AFD79767}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{79EAC9E2-BAF9-11CE-8C82-00AA004BA90B}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{7B8A2D94-0AC9-11D1-896C-00C04FB6BFC4}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{7D8AA343-6E63-4663-BE90-6B80F66540A3}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{807553E5-5146-11D5-A672-00B0D022E945}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{807C1E6C-1D00-453F-B920-B61BB7CDD997}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{81397204-F51A-4571-8D7B-DC030521AABD}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{8856F961-340A-11D0-A96B-00C04FD705A2}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{949DB7D2-36F2-4CCA-8CA8-A3A6D4E5911C}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{989D1DC0-B162-11D1-B6EC-D27DDCF9A923}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{99D54F63-1A69-41AE-AA4D-C976EB3F0713}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{9B8C4620-2C1A-11D0-8493-00A02438AD48}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{A3CCEDF7-2DE2-11D0-86F4-00A0C913F750}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{A50A1B09-943D-4A78-B08D-56072A602ABD}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{A7DD2151-A645-409A-9B39-DF146D710E72}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{A7EE7F34-3BD1-427F-9231-F941E9B7E1FE}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{ADC6CB82-424C-11D2-952A-00C04FA34F05}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{B196B286-BAB4-101A-B69C-00AA00341D07}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{b2b568c8-3712-4a75-b806-4b3c2fdb06d5}\localserver32 -> C:\Users\Isabel\AppData\Local\Temp\{e9513610-f218-4dda-b954-2c7e6ba7cabb}\IDriver.NonElevated.exe No (the data entry has 5 more characters). CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{B87BEB7B-8D29-423F-AE4D-6582C10175AC}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{BCDE0395-E52F-467C-8E3D-C4579291692E}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{C5A2122B-A05B-4FD8-AE49-91990AE10998}\InprocServer32 -> C:\Users\Isabel\AppData\Local\Google\Update\1.3.21.115\psuser.dll No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{C9448C44-BEFB-4941-8457-E5C4314D3D96}\localserver32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{CAF933C7-C65A-46D2-AA63-1FC84EB43954}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{CC9E9F9A-11A4-49DD-B468-782AFDE5607E}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{CD773740-B187-4974-A1D5-E0FF91372277}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{CD89D352-5A13-49F8-9EB5-7E6D1FB0CD57}\localserver32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{CDA42200-BD88-11D0-BD4E-00A0C911CE86}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{D0D38C6E-BF64-4C42-840D-3E0019D9F7A6}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{D1FE6762-FC48-11D0-883A-3C8B00C10000}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{DB20D0C0-4CEF-11D0-8B17-00AA00211961}\localserver32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{DB20D0C3-4CEF-11D0-8B17-00AA00211961}\localserver32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{DCB00C01-570F-4A9B-8D69-199FDBA5723B}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{DFFACDC5-679F-4156-8947-C5C76BC0B67F}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{E0F158E1-CB04-11D0-BD4E-00A0C911CE86}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{E1F1A0B8-BEEE-490D-BA7C-066C40B5E2B9}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{e3e02f12-2adb-478c-8742-5f0819f9f0f4}\InprocServer32 -> "C:\Users\Rex\AppData\Roaming\Move Networks\ie_bin\qsp2ie071303000006.dll" No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{E4206432-01A1-4BEE-B3E1-3702C8EDC574}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{E436EBB2-524F-11CE-9F53-0020AF0BA770}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{E436EBB3-524F-11CE-9F53-0020AF0BA770}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{E436EBB8-524F-11CE-9F53-0020AF0BA770}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{e473a65c-8087-49a3-affd-c5bc4a10669b}\InprocServer32 -> "C:\Users\Rex\AppData\Roaming\Move Networks\ie_bin\qsp2ie071303000006.dll" No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{E569BDE7-A8DC-47F3-893F-FD2B31B3EEFD}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{E7E4BC40-E76A-11CE-A9BB-00AA004AE837}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{E8ACF719-FFDE-4EE1-8923-48BDA8569FCC}\localserver32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{ED8C108E-4349-11D2-91A4-00C04F7969E8}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{F3364BA0-65B9-11CE-A9BA-00AA004AE837}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{F414C260-6AC0-11CF-B6D1-00AA00BBBB58}\InprocServer32 -> C:\Windows\system32\JScript.dll (Microsoft Corporation) CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{FB994D36-B312-46CE-A40B-CF63980641F9}\InprocServer32 -> C:\Users\Isabel\AppData\Local\Google\Update\1.3.21.111\psuser.dll No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{fc345d4c-b8f4-4674-bff7-3c37d2e535ee}\InprocServer32 -> "C:\Users\Rex\AppData\Roaming\Move Networks\ie_bin\qsp2ie071303000006.dll" No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{FCC152B7-F372-11D0-8E00-00C04FD7C08B}\InprocServer32 -> No File Path CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{fd6484ed-ebe3-4c3d-938a-8238003b41b7}\InprocServer32 -> "C:\Users\Rex\AppData\Roaming\Move Networks\ie_bin\qsp2ie071303000006.dll" No File CustomCLSID: HKU\S-1-5-21-863369745-497441950-3935301795-1002_Classes\CLSID\{FF393560-C2A7-11CF-BFF4-444553540000}\InprocServer32 -> No File Path Task: {2AE9DC6E-649D-46F4-A4DA-9C44112C8253} - \RegCure No Task File <==== ATTENTION Task: {526146C0-C876-4602-B38A-D623FABF9EB6} - System32\Tasks\{0B149661-41E5-4C81-A8FB-7CA795381A33} => pcalua.exe -a "C:\ProgramData\Application Data\Medtronic\ddmsDTWusb\ComLink2\Jungo 10.10\Win32\wdreg.exe" -d "C:\ProgramData\Application Data\Medtronic\ddmsDTWusb\ComLink2\Jungo 10.10" -c -silent -log "C:\ProgramData\Application Data\Medtronic\ddmsDTWusb\ComLink2\Jungo 10.10\Win32"\install_MDTCLUSB-32.log -inf "C:\ProgramData\Application Data\Medtronic\ddmsDTWusb\ComLink2\Jungo 10.10\Win32\windrvr6.inf" uninstall Task: {5D995E9E-E0DD-474D-9476-AB029C1908EC} - System32\Tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv => C:\Windows\TEMP\{69A5D181-3B1E-4765-8601-17164A7A8BF8}.exe Task: {7381979F-CA76-4D7F-8CC1-7A2CA8626C40} - \RegCure Program Check No Task File <==== ATTENTION Task: {7EEE8A6B-B066-45B2-9296-4151982B25FF} - System32\Tasks\{39C1886A-3570-4752-AD07-5B1FE359BBCF} => pcalua.exe -a E:\SetupSS.exe -d E:\ EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

That’s quite a fixlist. Output files attached. Should we attempt install of MBAM again?

Yep try it again please and let me know how the computer is behaving :slight_smile:

Well, what do you know, computer works now, no issues. MBAM log attached. It looks a little different than the first log. Ready to tidy up.

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:

Cleanup completed. Installed CryptoPrevent and Unchecky as recommended.
The computer is running optimally. Thank you for your help in researching this machine and making it right. It is much appreciated.

My pleasure :slight_smile: