yesterday i downloaded a youtube video downloader program and also downloaded a spigot malware/virus. when i go to use my google chrome the spigot program takes me to yahoo. i am upset because avast program i paid for did not protect me. i need suggestions.
Please attach your logs. (AdwCleaner & MBAM…!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
The youtube downloader may contain additional software…like toolbars http://www.spigot.com/uninstall.html
if you say yes to install this you may get this annoyware…
They are not malicious so avast will not detect…avast may detect it as PUP if turned on
AdwCleaner / malwarebytes usually remove this crap…
if not, attach a OTL log from the same guide as Asyn gave you, and a malware specialist will help you remove it
i am going to try more malware removers.
thanks.
oh, and thanks for your immediate response 
you dont have to…as i said above the removal specialist here will do it if you attach a OTL log…
Monitoring…
the adware cleaner worked!!! ;D
i am going to attach the log generated, maybe it can help avast kill this phuker.
man, i am upset about this. can blame anyone i just won’t download any youtube converter programs.
just had to come back and say thank you again.
will avast clean registry?
Hi,
It would be best if you followed these instructions so we can get a complete look…
Please download DDS from either of these links
and save it to your desktop.
[*]Disable any script blocking protection
[*]Right-click and Run as Administrator dds to run the tool.
[*]When done, two DDS.txt’s will open.
[*]Save both reports to your desktop.
Please include the contents of the following in your next reply:
DDS.txt
Attach.txt
http://i1224.photobucket.com/albums/ee380/jeffce74/aswmbr-1.jpg
Please download aswMBR to your desktop.
[*]Double click the aswMBR icon to run it.
[*]Click the Scan button to start scan.
[]If you are asked to update the Avast Virus database please allow it to do so.
[]When it finishes, press the save log button, save the logfile to your desktop and attach its contents in your next reply.
http://i1224.photobucket.com/albums/ee380/jeffce74/aswmbrscan.jpg
Click the image to enlarge it
attached are the logs requested
ComboFix
Download Combofix from the link below, and save it to your desktop.
Link
Note: It is important that it is saved directly to your desktop
If you get a message saying “Illegal operation attempted on a registry key that has been marked for deletion”, please restart your computer.
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please post the C:\ComboFix.txt for further review.
attached is the requested combo fix log.
http://i1224.photobucket.com/albums/ee380/jeffce74/java-1.jpg
Java
Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it:
http://java.com/en/download/index.jsp
See this page for instructions on how to clear java’s cache.
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
[*]Under Temporary Internet Files, click the Delete Files button.[*]There are three options in the window to clear the cache - Leave ALL 3 Checked
Downloaded Applets
Downloaded Applications
Installed Applications and Applets[*]Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.[*]Click OK to leave the Java Control Panel.
http://i1224.photobucket.com/albums/ee380/jeffce74/mbam-3.jpg
Please download Malwarebytes Anti-Malware to your desktop.
[*]Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program.
[*]At the end, be sure a checkmark is placed next to Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
[*]If an update is found, it will download and install the latest version.
[*]Once the program has loaded, select Perform quick scan, then click Scan as shown below.
http://i1224.photobucket.com/albums/ee380/jeffce74/MBAM-2.jpg
[*]When the scan is complete, click OK, then Show Results to view the results.
[*]Be sure that everything is checked, and click Remove Selected.
[*]When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
The log can also be found here:
Windows 2000 & Windows XP:
C:\Documents and Settings<USERNAME>\Application Data\Malwarebytes\Malwarebytes’ Anti-Malware\Logs
Windows Vista & Win7:
C:\Users<USERNAME>\AppData\Roaming\Malwarebytes\Malwarebytes’ Anti-Malware\Logs
ESET Online Scanner
Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
[*]Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.[*] Turn off the real time scanner of any existing antivirus program while performing the online scan[*]Tick the box next to YES, I accept the Terms of Use.[*]Click Start[*]When asked, allow the activex control to install[*]Click Start[*]Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.[*]Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.[*]Click Scan[]Wait for the scan to finish[]When the scan is done, if it shows a screen that says “Threats found!”, then click “List of found threats”, and then click “Export to text file…”[] Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.[]Close the ESET online scan, and let me know how things are now.
logs requested attached
i ran the eset online scanner and there were no threats detected. as o now, all is running well.
i appreciate the quick response and easy to understand directions.
thank you
Providing there are no other malware related problems…
IT APPEARS THAT YOUR LOGS ARE NOW CLEAN 
SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!!
This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
The following will implement some cleanup procedures as well as reset System Restore points:
Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK.
Combofix /Uninstall
(Note: There is a space between the …X and the /U that needs to be there.)
http://i1224.photobucket.com/albums/ee380/jeffce74/CF.jpg
Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren’t cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly.
Here are some tips to reduce the potential for spyware infection in the future:
1. Make your Internet Explorer more secure - This can be done by following these simple instructions:
[*]From within Internet Explorer click on the Tools menu and then click on Options.
[*]Click once on the Security tab
[*]Click once on the Internet icon so it becomes highlighted.
[*]Click once on the Custom Level button.
[*]Change the Download signed ActiveX controls to Prompt
[*]Change the Download unsigned ActiveX controls to Disable
[*]Change the Initialize and script ActiveX controls not marked as safe to Disable
[*]Change the Installation of desktop items to Prompt
[*]Change the Launching programs and files in an IFRAME to Prompt
[*]Change the Navigate sub-frames across different domains to Prompt
[*]When all these settings have been made, click on the OK button.
[*]If it prompts you as to whether or not you want to save the settings, press the Yes button.
[*]Next press the Apply button and then the OK to exit the Internet Properties page.
2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:
NoScript
AdBlock Plus
3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.
4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free
5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.
6. WOT (Web of Trust) As “Googling” is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT’s color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.
7. Finally, I strongly recommend that you read Miekiemoes’ great advice How to prevent malware.
Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
mr. jeff, you are awesom. i was looking for the kiss emoticon but there is not one, so
i will follow your directions on the precautions that i need to take
again, thanks for making this simple to understand and being quick with your responses. is there a survey or customer satisfaction survey i can fill out?
Glad that I was able to help.
is there a survey or customer satisfaction survey i can fill out?No not really....if you wanted to say thanks to the forum you could post it in the General Topics forum if you like, but it's up to you. :)