Clicked blue ball, start avast-antivirus a error message appears “Splash screen for Avast has encountered a problem and need to close”;checked more info " Error Signature"- App Name: ashavast.exe, App Ver: 4.6.585.00 Mod Name: unknown
Mod Ver: 0.0.0.0. Offset:00000000. I removed Avast, cleanned the temp files rebooted and reinstalled, the same problem has reoccured. Can click the other functions on the blue ball without problems, running Windows XP Pro, Sp 2. Please advise
Hamilcar,
A file corruption has occurred preventing Avast from starting properly.
Make sure you have the latest update of Avast 4.6.623, then…
You can try two things:
Go into Control Panel/Add-Remove and click on Avast. You should see a choice to Repair. Click on it. Avast will check and insatall whatever files it needs.
or use this: AVAST UNINSTALL UTILITY
http://www.avast.com/eng/avast_uninstall_util.html
This tool removes any fragments of Avast that were not completely removed by the Windows uninstaller. REBOOT before attempting to install Avast.
If problems persists, let me know your OS, and whether you are using a proxy, firewall or such.
Techie 101,
There was no change when using the repair option. Downloaded the Avast ininstaller from the web, cleaned temp files, this time I turned off the “system restore”, then ran the uninstaller, rebooted and reinstalled the Avast and now it is working. Restarted system restore & zone alarm pro, as of now everthing is ok. Thanks for the quick response and great solution. 8)