I was setting up an Opera Backup program and was flagged as a Trojan by Avast. Knowing for sure that it isn’t I went to the settings panel, exclusions and browsed in them in. Thinking this cover me I tried again to run my program and was flagged again. looking further I see exclusions don’t cover the resident protection. Was forced to shut off Standard Shield to use my program.
Now question “Why doesn’t the exclusions cover all areas?”
Next “Is there another way to stop the flag when I know it’s good?”
Before you exclude anything you should be certain that what you exclude is clean (see below), how do you know and what you enter matches the path given in the alert (you can copy and paste that.
If you have the correct path and file name then you are likely to have placed it in the wrong list, Program Settings, Exclusions is for on-demand scans but not on-access scans.
You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner and report the findings here the URL in the Address bar of the VT results page. You can’t do this with the file securely in the chest, you need to extract it to a temporary (not original) location first, see below.
Create a folder called Suspect in the C:\ drive, e.g. C:\Suspect. Now exclude that folder in the Standard Shield, Customize, Advanced, Add, type (or copy and paste) C:\Suspect* That will stop the standard shield scanning any file you put in that folder. You should now be able to export any file in the chest to this folder and upload it to VirusTotal without avast alerting.