Which browser is it appearing in ?
Explorer.
And Firefox too … :-[
Could you manually reset the IE and FF home page… Does that stick ?
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
IE - HKCU\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}: "URL" = http://dts.search-results.com/sr?src=ieb&appid=1083&systemid=1&sr=0&q={searchTerms}
[2013/10/24 21:00:00 | 000,000,342 | ---- | M] () -- C:\Windows\tasks\RegTask.job
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
yes, of course. I modified each time the page from … Tools … Internet options … to google.com, and also from safety put it in restricted sites the direction start.qone8.com
This problem qone8.com, comes from the java.com website which recommends upgrading Avast Internet Security
I send you the report in a few minuts … BTW Chome too …
without success …
I post the log OTL.
Could you download shortcut cleaner from here to your desktop
http://www.bleepingcomputer.com/download/shortcut-cleaner/
Run the programme and if Avast queries it add it to the exceptions
On completion a log will be produced on the desktop
Please post that
Posting sc-cleaner …
This one is playing hard to get
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
IE - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}: "URL" = http://dts.search-results.com/sr?src=ieb&appid=1083&systemid=1&sr=0&q={searchTerms}
FF - prefs.js..browser.search.order.1: ""
FF - prefs.js..browser.search.useDBForOrder: true
[2013/10/22 16:24:29 | 000,002,193 | ---- | M] () -- C:\Users\Alberto\AppData\Roaming\mozilla\firefox\profiles\dj1h1zez.default\searchplugins\geotool.xml
:Files
C:\Users\Alberto\AppData\Local\Temp\_MEI38842
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png
http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png
[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
- Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
- Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
- If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Right, I send report that came out in the notebook.
But I do not know how to disable Avast Internet Security to continue.
Should I disable Windows Defender?
oh … Sorry; the OTL report …
Right click the Avast icon and select shield control > Disable until reboot
Well, continued all the same. By opening any browser opens a tab:
http://start.qone8.com/?type=sc&ts=1381697851&from=tugs&uid=TOSHIBAXMK6465GSXN_Z0LCS14DSXXZ0LCS14DS
For the rest it seems there is no other problem, but still not solve the problema
Sending report …
When I open a new tab, I get a security alert: You are about to leave a secure connection to the Internet. It is possible that other people see the information you send.
Do you want to continue?
( ) Do not show me this warning.
OK we will need to reset all browsers now. I will need to see how firefox and chrome do this
For IE
Go control panel > internet options > advanced and click reset
Please a question before: I will lose all the links that I keep in IE “Favorites”?
Thanks … I wait for answer …
No favourites will not be affected as it just resets the workings of IE
If you want to be doubly sure you can export favourites first
This can be done via the favourites menu in IE
Without success … … Continuing appearing:
http://start.qone8.com/?type=sc&ts=1381697851&from=tugs&uid=TOSHIBAXMK6465GSXN_Z0LCS14DSXXZ0LCS14DS
Within Firefox and Chrome are you able to reset the search engine ?