Still Can't Seem to Update Virus Definitions

Avast Free Antivirus / Premium Security
1

Hello,

I’m using Vista Home 64 Bit, and can’t seem to update my virus definitions. Keeps saying it can’t connect to the server. The error code it says: “Last encountered error: Cannot connect to a720sl.avast.com(74.86.245.122:80)”

Windows Update says everything’s up to date.

I did a clean uninstall with Avast’s utility and then reinstalled the latest version.

I also changed the proxy to direct connection for updates and that didn’t seem to work either.

Any help would be greatly appreciated.

Thank you in advance.

2

I have heard that you could go to http://www.avast.com/download-update and download the latest VPS :slight_smile:

3

Thanks! :slight_smile:

You guys know anyway to get it to start downloading Virus updates automatically again? Seemed to work just fine a few days ago?

4

I Don’t know what stopped it. Maybe one of the other forum members can help.

5

You could try to repair avast

6

How to do an Avast Repair:
XP Users:

  • Go to Control Panel > Add/Remove programs > Avast Antivirus.
  • Scroll down and choose Repair function in the pop-up window.
  • Reboot.

Vista & Win7 Users:

  • Control Panel
  • Programs & Features
  • Uninstall a Program > Select Avast Antivirus
  • Click the Change/Remove button and scroll down to Repair
  • Click Next and follow.
  • Reboot.

If this fails to fix your problem, check your firewall:

  • Does it allow avastSvc.exe internet access?
  • If it does, delete the entry for it and reconnect to the Internet. This should force the firewall to ask permission again.

If this fails to fix the problem, uninstall Avast and do a clean install using the Avast Uninstaller tool. https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=730&nav=0,2, then reboot.

Let us know if this fixes your problem. Thank you.