still no uninstall

Avast Free Antivirus / Premium Security
1

I went by instructions tried uninstall as done usually-- then a box said cannot uninstall use tool from you guys—ansclear.exe then another box cannot remove–please I am only good enough to fix normal problems and need to take avast off to get some repairs done then I will reinstall after but for now no virus protection. so please help and thanks rayray105@comcast.net

2

Did you use windows add remove programs, the normal uninstall method ?

Did you run the Uninstall Utility from ‘Safe’ mode ?
Booting into safe mode http://www.pchell.com/support/safemode.shtml

Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall. Ensure that you scroll down and select the avast direct download link for the English version and not Cnet as that is for an on-line installation (not what you want to do). - Direct download for avast Home, English version, http://files.avast.com/iavs4pro/setupeng.exe.
Download the avast! Uninstall Utility, find it here and save it to your HDD.

    1. Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.- 3. install the latest version, reboot.
3

Saying the same as David, with another words…
An installation from the scratch is:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Download the latest version of Avast Uninstall and use it for complete uninstallation. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there.
  4. Boot.
  5. Download, save and install the latest avast! version. It will be good to accept the boot time scanning on next boot.
  6. Boot.
  7. Check and post the results.