Still Trying to register

Avast Free Antivirus / Premium Security
1

I see this issue has been resolved for some but still not working for me…I’m trying to re-register and it is not working. I have version 5 free and the registration is listed as expired…When I click “register now” a box pops up “retrieving information please wait”…Then nothing.

2

do not know if this is a progam problem or the server is busy…

have you tried avast repair and reboot ?

For a repair of avast. Windows, Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

3

Tried this…

Repair - “Error processing packages please use full update”
Update - “Cannot connect to server”…Downloading file server.des"…“there was an error while changing the product configuration”

4

Hello: I think it may be necessary to do a Clean Uninstall/ then Clesn install from Scratch. Could be corrupted files.

If you have had v.4.8 installed or v.5.0 or 5.1(beta) and had issues with the functioning of the version or an install of a newer version over top did not work properly, there is a possibility of File corruption. I have found this process to be extremely effective in many situations. Consider executing a ‘Clean Install’ using this format.
I recommend you follow these instruction in the order they are presented

Please download the latest official version of Avast (5.1.889) for the product you need and save it to your HDD:

    [b]Free AV[/b]: http://files.avast.com/iavs5x/setup_av_free.exe        
    [b]Pro AV[/b]: http://files.avast.com/iavs5x/setup_av_pro.exe        
   [b] Internet Security[/b]: http://files.avast.com/iavs5x/setup_ais.exe

Then please download aswClear5.exe (Clean up Utility) http://www.avast.com/uninstall-utility and save it to your hard drive where you can access it easily.

  1. IN NORMAL MODE, Please go to Start/Control Panel/Add and Remove Programs and choose Avast and click Change/Remove, and then Uninstall from the options listed. Once the uninstall process is completed, Reboot your computer
  2. When up and running, Reboot again, this time into ‘SAFE MODE’ and find the (aswClear5.exe) download you saved to your hard drive and run the Clean up tool. Make sure you first choose the version from the list supplied in the tool that you want to cleanup and then run the tool by choosing Uninstall; your computer will automatically reboot.
  3. Once up and running in Normal Mode, if you choose too, follow the NOTE BELOW, before finally installing the latest version of Avast you saved to your hard drive.
    Remember, if you have had more then one version of Avast installed on your computer, you need to choose the version in the Clean up tool that you have had installed on your system one at a time. If you have had both v.4 and v.5.0 installed, then you need to follow the ‘safe mode’ process twice; once for each version separately.

NOTE: It has also been suggested to run CCLeaner after you Reboot and before the Clean install of Avast. CCleaner is a powerful maintenance and cleaning application for the computer. The tasks that it is capable of performing make the PC work faster and in a more effective way
CCLeaner is Free and a Safe System Optimizing, Privacy and Hard Drive Cleaner> The latest FREE version can be found at: http://www.piriform.com/ccleaner/download. Choose either download links at the bottom of the box

If you have any problems please feel free to let us know. :slight_smile:

5

I have experienced the same thing lately.

If you haven’t already tried it, try the email method. That should work. It’s a shame we have to do it.