How can I still send remote commands to my stolen phone with new sim card and new number. Thanks in advance
Send the commands to the new number.
You are awesome! Thank you
You’re welcome.
One more question please will I receive a SMS letting me know command went through
Guide: http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
FAQ: https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1034
Well I read it and sent commands in but did not receive any SMS after sending commands so I don’t know.
First, kindly check your commands to make sure it is correct.
The issue may be caused by the SIM Card network connection,it may take longer to response.
thank you i checked the commands and everything was typed up correctly could it have locked when the person put in the new sim card. And i cannot access the phone anymore?
If your SIM Card is replaced with a new one, avast! AntiTheft will automatically send an SMS to your friend’s number(s) from this new phone number. In this case, kindly send SMS Commands to this new phone number to remote control your stolen phone.
If you want to lock the phone automatically when SIM Card replaced, change AntiTheft behavior (Main menu>AntiTheft>advanced settings>Protection behavior) and then check “Lock phone”.
Thanks maybe I have forgotten the password. Hopefully I did choose lock phone I don’t know…but I gave new phone number to police but they don’t seem interested.Hopefully phone is blacklisted but I desperately need the phone for health emergency… just sucks but I thank everyone for your help
Well, I don’t know what exactly the problem is. Do you mean you lost your phone and you still unable to find it now?
I’m sorry yes my phone was stolen and I’ve been trying to track it. But the sim is locked now and I’m depending on avast to help but I’m not able to connect. I have received the text that the sim card has been changed and i received the new phone number. But i haven’t been able to see anything else.
you can also use SMS commands to contact the phone.
yes I’ve tried but maybe i’m using the wrong password. But now I’m willing to just keep trying and sending whatever command with different password. Because i’m not winning at all lol.
i wish i would have known about linking the cell too an avast account on the web.
Yes, you can remote your phone via avast! Web Portal at my.avast.com.
Btw, today I’ve just checked the Location commands in avast! Web Portal but I do not receive the location (the information on the web says that commands had been send to the phone).
oh well i guess that wouldn’t have helped me then. Next time i will pair this program with plan b. But i hope there wont be a next time when it comes to losing my phone. now i just have to refrain from harassing their phone. I’m going to go and sit on my hands to keep me from doing this. I will push for the phone imei to be blacklisted.
retry (sometimes Android OS forces app close which we can not avoid) and make sure device has internet connectivity.
plan b from lookout? depends on which Android version you have. On every version >= Android 2.3.3 plan B will not work anymore.