I’ve been trying to manage my subscription for the gree trial for Avast One since the day I got it. I kept getting an error page saying it was on their end and it never let me end it. Now, they’re trying to charge me for the free trial and it still won’t get me go cancel it.
Is there a support chat? I really don’t want to sit on the phone with these people.
First, I’m an Avast user and not an Avast Team member.
Was this what you tried ?
To enter the 30 Trial you would have had to complete a payment mandate.
** Cancelling automatic renewal of the Avast subscription
I’ve tried both of these. every time I went to manage the subscription, I got an error page stating that there was an issue on their end and to try back later.
Unfortunately I have never gone down this Trial subscription path as the Free version suits my needs.
I don’t know if a screenshot of this error page might help (the Avast Team) or not, but worth a shot.
Having never experienced this, I’m working blind, so more detailed answers could help.
Both of those links have a Contact Us button at the end.
There is a Contact Us option at the bottom of both of them.
The next screens both have Unsubscribe and or Refund.
I don’t know if you have gone down those paths.
That would ultimately lead to another option - Need More Help
One of which is Email support, not chat I know but potentially better than phone, which you don’t want.
EDIT: I will try and draw some Avast Team input to your topic.