Strange problem with the resident.... Can someone help me?

Avast Free Antivirus / Premium Security
1

Since now three days, my resident is not active when my computer start… Actually, the icon is appearing “near the clock” but no task is launched.

I have tried to launch the different resident tasks manually but a message says each time that the soft is unable to do that… the task cannot be launched…

I tried to uninstall it and re install but it still does not work…

Did someone have the same problem? What is the solution?

Thank you very much in advance.

2

There is a uninstall util on Avast’s website. I suggest you download that, reboot and do a clean install of Avast. Let us know if that solves the problem or not. If not, please provide more details like:

  • What OS
  • What exact version of Avast
  • What else have you tried to solve it
  • What other security (related software) do you have
    etc etc.
3

Thank you for your answer. Actually, I will try tonight two things:

  • check if there is no conflict between softwares…
  • check if all the services needed by the AV are running (I made some changes some days ago and this might be the problem, I did know it could generate problems…)

So I’ll keep you informed.

Bye!

4

I’ve done the uninstall util and re installed Avast but the problem remained the same.
Some more information…

When I try to launch the resident tasks one by one, a message says something like " The resident task aksed has not been found: the operation cannot be done

Furthermore, I have ashDisp, ash MaiSv, ashServ, ashWebSv and aswUpdSv running on my PC when I start… Is there anything missing? Do you know why these tasks are running while my resident does not seem to work…?

I have windows xp pro, my version is 4.6.652 and theoratically I do not have other soft for security any more… because I tried to uninstall my previous softs in order to know if it was a problem of conflicts…

Let me know if you have any idea for a solution… Thank you!

5

hi, math.
well, it seems you have lost some link. maybe you lauched some cleaner program in the recent past? if this is the case, run a checkdisk. Go to start - run - digit “chkdsk /r” and see what happens. Remember to save a registry backup first of launch every cleaning application.

Ciao!

6

Ok, I’ll try this. Actually, yes, I launched some cleaner programs in the recent past! But I did not know I had to backup the registry…

I will let you know…

Thank you

7

I guess it mustn’t be a problem with Avast! as I discovered that severals softs had problems… I will format and re install every thing… It should work!!!

Thank you for your help!