I got the same response about the on-premise console when I filed a ticket on this.
What we REALLY NEED is for Avast to FIX this BUG that causes the remote access shield to interpret harmless behavior by Apple devices that are on a SEPARATE VLAN and CANNOT SEE other network devices, as an attempt to connect to a network device.
That’s what we really need here.
Edited to add:
Actually, there is NO Remote Access Shield in the client either. Avast Business Pro, program version 21.8.2670 (August 2021 but the client says this is up to date). The only shields available in the client are File Shield, Behavior Shield, Web Shield and Mail Shield.
I have the “Firewall” and “Real Site” features turned off.