struggling to remove rootkit

I just realised that the combofix log I sent you was not run from my desktop (sorry) - so I have also attached the combofix log that was run from my desktop. Didn’t pick anything up I think, but in case it makes a difference here it is anyway

yes - so should i copy to quarantine and then restore?
Yes please run TDSSKiller again and select those options

done. Avast not picking anything up anymore. Is there anything else I need to do?
Thanks again for all the help

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall

Run OTS and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[
]Click OK.

http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

[] Go to this site and click Do I have Java
[
] It will check your current version and then offer to update to the latest version

SPRING CLEAN

Download and run Puran Disc Defragmenter
For the first run I would recommend a boot defrag and disk check

http://i1224.photobucket.com/albums/ee362/Essexboy3/Puran.gif

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit
[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe :wave:

hi just an update - pc is running really slow and a lot of software is throwing errors and crashing, I can’t finish a disk check or a defrag as it crashes so i think i’m just going to go for a clean reinstall. i did find a virus on my external drive and successfully quarantined it. thanks for the help and advice

In cases like this there may be a lot of damage to other system files that will become progressive - so you are following the right course

Essexboy i need your help!!! for the last 2 weeks i’m strugglin’ to remove this rootkit… i’ve followed some steps from the forum but still need your help… do you have a little time for me ??? i’ll wait for your reply as soon as possible!!
take care!!

Start a new topic where you explain your problem, then he will help you

when logged in, you find the “new topic” button just above the orange line on right side here http://forum.avast.com/index.php?board=4.0

sorry to bothering you! i cannot get in touch with Essexboy. Could you ir anybody else help please?!!!??

He, essexboy may well still be at work, 5:10pm in the UK so he should be on-line in a couple of hours. Regardless of that you need to create your own ‘new topic’ and get the ball rolling by doing this.

i would need your help !!! please help me if you can and you have some time!

Look, we have said to create your own new topic, we can’t help you in this topic. This requires specialist help and we don’t have that expertise which is why we are waiting for essexboy.

So - Please start a New Topic of your own as this will just confuse this topic and we will try to help.