Stuck while fixing Smart repair

Viruses and worms
21

There are a few Norton drivers left… If you wish I can remove them for you

Otherwise that looks good

22

Yes, the desktop looks right after doing what you said.
And if the Norton drivers are not necessary, might as well remove them

23

OK they be gone ;D Is the system behaving itself now ?

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\SymIM.sys -- (SymIMMP) DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\SymIM.sys -- (SymIM)
[*]Then click the [b]Run Fix[/b] button at the top [*]Let the program run unhindered, reboot the PC when it is done
24

I am going to run OTL like you said.
Apparently, the screen look fine at the moment, but of course, I have not used it yet, since I was busy with OTL etc.

25

OK once you have rebooted have a little play with the computer to see that all is working as it should… Then once you are happy I will remove my tools and tidy up

26

After running OTL with the code you gave, I just checked my mail and quickly googled. The PC looks FINE. What can I say? THANK YOU. You cannot imagine how tense I have been all day trying to understand what was what and doing things beyond my skills.
When you talk about removing your tools, is it about removing antimalware byte, rogue killer, OTL and their logs? I was about to ask what to do about them.
Besides, I have something that’s popping up the file XYZ (long name, exactly the one avast told me was a threat) has been modified or moved. This shortcut doesn’t work properly any longer. Do you want to cancel it. Is it the right time to cancel it?
Yveline

27

OK I can see it I missed two - this should clear it

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL [2012/06/15 01:20:24 | 000,000,000 | ---D | C] -- C:\Users\Rogine\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Data Recovery [2012/06/15 01:57:39 | 000,000,633 | ---- | M] () -- C:\Users\Rogine\Application Data\Microsoft\Internet Explorer\Quick Launch\Data_Recovery.lnk
[*]Then click the [b]Run Fix[/b] button at the top [*]Let the program run unhindered, reboot the PC when it is done
28

Here is the new log.

29

Could you confirm that the error has now gone

30

Yes, the error has gone.

31

Ah, j’oubliais… J’ai remarqué que la ligne “documents récents” du menu démarrer a disparu. Ce n’est pas fondamental, mais il y a peut-être des choses comme cela à droite et à gauche que je découvrirai au fur et à mesure.

32

Ok I will look for a fix for that

33

Have a look here http://www.vistax64.com/tutorials/148461-personal-user-folder-restore-missing-folder.html

34

J’ai essayé avec cette page, mais cela n’a rien donné.
Par contre, j’ai essayé une autre manipulation (merci le résultat google à une recherche sur le sujet) en cliquant droit sur barre des tâches et en papouillant sur une fenêtre relative au menu démarrer. La ligne document récents est réapparue tout comme les lignes “réseau” et “connection”. Je n’avais pas encore réalisé qu’elles manquaient mais je trouvais que c’était un peu clairsemé dans ce coin-là.

35

Any further problems ?

36

Can I delete the stuff that came with getting rid of the virus?

  • Roguekiller; antimalwarebyte and OTL
  • logs that now sit on the desktop as well as a quarantine file from roguekiller
  • I also saw in a subfolder a number of files starting with “reg”. I don’t think they were there before.
37

essexboy will remove the tools used when he is done…so check back tomorrow. :wink:

38

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [emptytemp] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

[*]Go to control panel
[*]Select folder options (Appearance > Folder options in category view)
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.

http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create

Now we can purge the infected ones

[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:

39

I just did good part of what you said:

  • I ran OTL. A log popped out when it was done, but I couldn’t locate it after I had to reboot. I notice I still have the shortcut to OTL on the desktop as well as under C:. I still have the roguekiller reports and quarantine folder on the desktop
  • I upgraded Java. I was surprized you said it was out of date as I have automatic updates and proceed when I am told
  • I downloaded malwarebytes at the beginning of the struggle. From what you said, I understand I should keep it and run it weekly. As I am far from being a geek, I am always shy about such downloads/set ups as I hear about conflicts and don’t know point one about these. So, Malwarebytes will be living OK with Avast + whatever security comes with windows vista?
  • you tell me to download FileHippo update checker. Windows automatic updates is activated and brings in new stuff regularly. What more will that update checker do? (Feel free to laugh if that is obvious to you)
  • you say it is critical to have a firewall and antivirus and keep them updated. I thought I had. Avast is updating constantly and when I click on windows security center, I can see: firewall, automatic updates, anti malware protection, more security, all green and activated.
40
ran OTL. A log popped out when it was done, but I couldn't locate it after I had to reboot. I notice I still have the shortcut to OTL on the desktop as well as under C:\. I still have the roguekiller reports and quarantine folder on the desktop
Re-run OTL and then hit the cleanup button to do the final removal
I upgraded Java. I was surprized you said it was out of date as I have automatic updates and proceed when I am told
The autoupdater is sometimes a tad slow
I downloaded malwarebytes at the beginning of the struggle. From what you said, I understand I should keep it and run it weekly. As I am far from being a geek, I am always shy about such downloads/set ups as I hear about conflicts and don't know point one about these. So, Malwarebytes will be living OK with Avast + whatever security comes with windows vista?
MBAM works quite happily with Avast as they have different areas of responsibility
you tell me to download FileHippo update checker. Windows automatic updates is activated and brings in new stuff regularly. What more will that update checker do? (Feel free to laugh if that is obvious to you)
This programme will tell you when any non-windows programmes have an update available for download... e.g. Notepad++
you say it is critical to have a firewall and antivirus and keep them updated. I thought I had. Avast is updating constantly and when I click on windows security center, I can see: firewall, automatic updates, anti malware protection, more security, all green and activated.
This is a generic warning for those that are not so savvy and need prompting.. So I add to all my cleanup processes.. Nothing more than that