Stucked at Windows 7 welcome screen unless Avast is disabled

I have been using Avast for 4 years now and this is the first time I have experienced this. I have searched all over the web and here for answers but got no luck. My windows 7 and avast is always up to date.

I have tried leaving my pc alone for an hour but when I came back, its still stuck at the welcome screen.

Using Windows 7 64bit Ultimate with the latest version of Avast.

Can anybody please help me out? I dont really want to use any other anti virus program. Thanks!

Hi digitaljepoy, welcome to the forum :slight_smile:

Strange indeed, I have never seen this before.
Just to rule things out :

Look at this tutorial https://forum.avast.com/index.php?topic=53253.0
Scroll down to “Farbar Recovery Scan Tool” and follow the directions for that tool only.
Start a new topic here https://forum.avast.com/index.php?board=4.0 descripe your problem, and attach both FRST.tx and Additions.txt logs.

Greetz, Red.

Try this in safemode:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn’t fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf

Thank you! I have done what you instructed. I have put the same post with the same title in that virus and worms forum.

Try this in safemode:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn’t fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf

I have already tried that, sir. no luck.