Stupidly opened a DHL email

An error message now appears just after i turn my computer on, it states ‘’the publisher could not be verified. Are you sure you want to run this software’’. At this point I’ve clicked ‘’cancel’’ as I’ve never had this message before so don’t want to click ‘’run’’.

Also, now when I start up my PC, all the icons on the desktop have disappeared, only 3 left: explorer, Google earth and avast.

I’ve tried doing a full virus scan but it doesn’t allow me to scan all files (?), I’ve also tied doing a system restore but this made no difference either.

The following pop ups have also appeared…

Avast! Network shield has been blocked by a harmful site.

Avast has stopped working.

Pop up boxes;-

Object: http://wautilber.com/britix/a
Infection: url:mal
Process: c:\programdara\wdag1er2qlsanw.exe

Hard drive critical error

RAM memory liability is extremely low

Hard drive clusters are partly damaged. Segment load failure.

In addition to the above, 22 message boxes all showing the same error message apart from one thing, the number/letters differ, for example: ‘’Failed to save all the components for the file \system32\0000358f. The file is corrupted or unreadable. This error may be caused by a PC hardware problem’’ and,
'’Failed to save all the components for the file \system32\00000d8f. The file is corrupted or unreadable. This error may be caused by a PC hardware problem’’.

PLEASE HELP! THANK YOU!!

Hi there - do not run any temporary file cleaners until I give the all clear

This first programme will need to be run twice

Download RogueKiller to your desktop

[]Quit all running programs
[
]For Vista/Seven, right click → run as administrator, for XP simply run RogueKiller.exe
[]When prompted, type 2 and validate
[
]The RKreport.txt shall be generated next to the executable.
[*]If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe

Please post the contents of the RKreport.txt in your next Reply.

RUN 2

[]Quit all running programs
[
]For Vista/Seven, right click → run as administrator, for XP simply run RogueKiller.exe
[]When prompted, type 6 and validate
[
]The RKreport.txt shall be generated next to the executable.
[*]If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe

Please post the contents of the RKreport.txt in your next Reply.

NEXT

Download OTL to your Desktop

[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
[*]Select All Users
[*]Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%*.exe
/md5start
consrv.dll
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBT /s
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NetBIOS /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
C:\Windows\assembly\tmp\U*.* /s
%Temp%\smtmp\1*.*
%Temp%\smtmp\2*.*
%Temp%\smtmp\3*.*
%Temp%\smtmp\4*.*
CREATERESTOREPOINT

[*]Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Attach both logs

First of all - thank you for helping me!

Run 1:

RogueKiller V6.2.4 [01/12/2012] by Tigzy
mail: tigzyRKgmailcom
Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Normal mode
User: dougiem [Admin rights]
Mode: Remove – Date : 01/17/2012 22:20:29

¤¤¤ Bad processes: 0 ¤¤¤

¤¤¤ Registry Entries: 10 ¤¤¤
[SUSP PATH] HKCU[…]\Run : Policies (C:\Users\dougiem\AppData\Roaming\EAB294.exe) → DELETED
[SUSP PATH] HKCU[…]\Run : Policie (C:\Users\dougiem\AppData\Roaming\EAB294.exe) → DELETED
[HJ] HKCU[…]\Advanced : Start_ShowMyComputer (0) → REPLACED (1)
[HJ] HKCU[…]\Advanced : Start_ShowSearch (0) → REPLACED (1)
[HJ] HKLM[…]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) → REPLACED (0)
[HJ] HKCU[…]\ClassicStartMenu : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) → REPLACED (0)
[HJ] HKLM[…]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) → REPLACED (0)
[HJ] HKCU[…]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) → REPLACED (0)
[HJ] HKCU[…]\ClassicStartMenu : {645FF040-5081-101B-9F08-00AA002F954E} (1) → REPLACED (0)
[HJ] HKCU[…]\NewStartPanel : {645FF040-5081-101B-9F08-00AA002F954E} (1) → REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver: [LOADED] ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
127.0.0.1 localhost
::1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: +++++
— User —
[MBR] 9683201e754c218de61b8b08cb37dfed
[BSP] 042122ecdd0019c7b1eb6e840a9d54cc : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] FAT16 [HIDDEN!] Offset (sectors): 63 | Size: 205 Mo
1 - [XXXXXX] NTFS [VISIBLE] Offset (sectors): 403456 | Size: 10737 Mo
2 - [ACTIVE] NTFS [VISIBLE] Offset (sectors): 21374976 | Size: 66396 Mo
3 - [XXXXXX] UNKNW [VISIBLE] Offset (sectors): 151056384 | Size: 2684 Mo
User = LL1 … OK!
User = LL2 … OK!

Finished : << RKreport[1].txt >>
RKreport[1].txt

The next run of roguekiller will restore the files and folders - so we are getting there ;D

Run 2:

RogueKiller V6.2.4 [01/12/2012] by Tigzy
mail: tigzyRKgmailcom
Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Normal mode
User: dougiem [Admin rights]
Mode: Shortcuts HJfix – Date : 01/17/2012 22:29:03

¤¤¤ Bad processes: 0 ¤¤¤

¤¤¤ Driver: [LOADED] ¤¤¤

¤¤¤ File attributes restored: ¤¤¤
Desktop: Success 1025 / Fail 0
Quick launch: Success 8 / Fail 0
Programs: Success 1152 / Fail 0
Start menu: Success 33 / Fail 0
User folder: Success 9046 / Fail 0
My documents: Success 25 / Fail 0
My favorites: Success 83 / Fail 0
My pictures: Success 12 / Fail 0
My music: Success 902 / Fail 0
My videos: Success 4 / Fail 0
Local drives: Success 1982 / Fail 0
Backup: [FOUND] Success 17 / Fail 1

Drives:
[C:] \Device\HarddiskVolume3 – 0x3 → Restored
[D:] \Device\HarddiskVolume2 – 0x3 → Restored
[E:] \Device\CdRom0 – 0x5 → Skipped

¤¤¤ Infection : Rogue.FakeHDD ¤¤¤

Finished : << RKreport[2].txt >>
RKreport[1].txt ; RKreport[2].txt

I will be off line shortly - but attach the OTL logs and I will get to them as soon as I can. Meanwhile your system should now be usable to a degree

I have attached the logs, hope this is right. Logging off for now too, will check tomorrow evening. Thanks again!

On completion of this let me know what problems remain

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found. [2012/01/16 18:48:56 | 000,000,631 | ---- | M] () -- C:\Users\dougiem\Application Data\Microsoft\Internet Explorer\Quick Launch\System Check.lnk [2012/01/16 18:35:01 | 000,000,432 | ---- | M] () -- C:\ProgramData\WdAG1eR2QLSaNw [2012/01/16 18:32:35 | 000,000,296 | -H-- | M] () -- C:\ProgramData\~WdAG1eR2QLSaNw [2012/01/16 18:32:35 | 000,000,176 | -H-- | M] () -- C:\ProgramData\~WdAG1eR2QLSaNwr [2012/01/16 18:32:09 | 000,000,613 | ---- | M] () -- C:\Users\dougiem\Desktop\Desktop\System Check.lnk [2012/01/16 18:31:55 | 000,358,144 | ---- | M] () -- C:\ProgramData\WdAG1eR2QLSaNw.exe [2011/12/12 18:37:56 | 000,004,885 | ---- | C] () -- C:\ProgramData\qjaxlkio.dss

:Files
ipconfig /flushdns /c
xcopy %Temp%\smtmp\1 “%AllUsersProfile%\Start Menu” /H /I /S /Y /C
xcopy %Temp%\smtmp\2 “%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch” /H /I /S /Y /C
xcopy %Temp%\smtmp\3 “%AppData%\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar” /H /I /S /Y /C
xcopy %Temp%\smtmp\4 “%AllUsersProfile%\Desktop” /H /I /S /Y /C

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]


[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Please download Malwarebytes’ Anti-Malware

Double Click mbam-setup.exe to install the application.
[*]Make sure a checkmark is placed next to Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware, then click Finish.
[*]If an update is found, it will download and install the latest version.
[*]Once the program has loaded, select “Perform Quick Scan”, then click Scan.
[*]The scan may take some time to finish, so please be patient.
[*]When the scan is complete, click OK, then Show Results to view the results.
[*]Make sure that everything is checked, and click Remove Selected.
[]When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
[
]The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
[*]Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

Hi, i ran OTL but don’t think it worked as Avast! blocked it?

I’ve attached the report anyway as rebooted and did the quick scan as advised ???

And then the malwarebytes log…

OTL appears to have removed the bad boys

On completion of the MBAM run could you let me know what problems remain

2012/01/18 19:55:35 GMT DOUGIEM-PC dougiem MESSAGE Starting protection
2012/01/18 19:55:40 GMT DOUGIEM-PC dougiem MESSAGE Protection started successfully
2012/01/18 19:55:43 GMT DOUGIEM-PC dougiem MESSAGE Starting IP protection
2012/01/18 19:55:53 GMT DOUGIEM-PC dougiem MESSAGE IP Protection started successfully
2012/01/18 19:59:07 GMT DOUGIEM-PC dougiem MESSAGE Executing scheduled update: Daily
It produced 2 logs:-

2012/01/18 19:59:11 GMT DOUGIEM-PC dougiem MESSAGE Database already up-to-date
2012/01/18 20:13:15 GMT DOUGIEM-PC dougiem MESSAGE Starting protection
2012/01/18 20:13:26 GMT DOUGIEM-PC dougiem MESSAGE Protection started successfully
2012/01/18 20:13:29 GMT DOUGIEM-PC dougiem MESSAGE Starting IP protection
2012/01/18 20:13:34 GMT DOUGIEM-PC dougiem MESSAGE IP Protection started successfully
2012/01/18 20:14:38 GMT DOUGIEM-PC dougiem IP-BLOCK 67.215.246.204 (Type: outgoing, Port: 49216, Process: avastsvc.exe)
2012/01/18 20:14:40 GMT DOUGIEM-PC dougiem IP-BLOCK 67.215.246.204 (Type: outgoing, Port: 49217, Process: avastsvc.exe)
2012/01/18 20:14:57 GMT DOUGIEM-PC dougiem IP-BLOCK 222.69.238.8 (Type: outgoing, Port: 46115, Process: bittorrent.exe)

2nd log:-

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.18.04

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
dougiem :: DOUGIEM-PC [administrator]

Protection: Enabled

18/01/2012 19:55:35
mbam-log-2012-01-18 (19-55-35).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 213562
Time elapsed: 12 minute(s), 1 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats{4D1EC4CA-4B92-4324-B8F8-C9A6ED06A8AE} (Adware.Hotbar) → Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 9
C:\Users\dougiem\AppData\Roaming\EAB294.exe (Trojan.CryptPro.Gen) → Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\F92E.tmp (Trojan.FakeAlert) → Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\FEDSq9ArXCK1PL.exe.tmp (Trojan.FakeAV) → Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\1SUz60KNcdwO34.exe.tmp (Trojan.FakeAV) → Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\54D4.tmp (Trojan.FakeAlert) → Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\714A.tmp (Trojan.FakeAlert) → Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\Install.exe (Trojan.FakeAlert) → Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\L55ZoNqgnLKTgx.exe.tmp (Trojan.FakeAV) → Quarantined and deleted successfully.
C:\Users\dougiem\AppData\Local\Temp\24403673.Uninstall\Uninstall.exe (Adware.Agent) → Quarantined and deleted successfully.

(end)

Is the computer behaving itself now ?

It seems to be, no pop up boxes and desktop’s back to normal. THANKS SO MUCH for your help !!! :slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [emptytemp] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

.
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that

[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[
]Click OK.

.

http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

[] Go to this site and click Do I have Java
[
] It will check your current version and then offer to update to the latest version

.
SPRING CLEAN
.
To manually create a new Restore Point

[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create

.
Now we can purge the infected ones

[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[
]Select Delete

.
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif

Malwarebytes. Update and run weekly to keep your system clean
.
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
.
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:

I’ve done all of the above.

Thanks once again for all your help and advice!

My pleasure