Subject: False Positive Request: Domain www.mcveicolicommerciali.it blocked by Web Shield (ERR_CONNECTION_RESET)

[utente795]

Hello AVG / Avast Threat Labs Team,

I am writing to request an urgent review for a false positive detection affecting our official commercial website:

• Domain / URL: [https://www.mcveicolicommerciali.it](https://www.mcveicolicommerciali.it)

• Server IP: 89.46.108.72 (Aruba Infrastructure)

• Error Triggered: ERR_CONNECTION_RESET (caused by Web Shield dropping the TLS/HTTPS connection on port 443)

Technical Analysis & Verification:

1. SSL / TLS Configuration: The domain has been tested via Qualys SSL Labs and scored an A Grade on both IPv4 and IPv6, confirming a clean, fully valid certificate chain and no server-side SSL misconfigurations.

2. VirusTotal & Sucuri Status: Scanned across 90+ security engines and clean across virtually all major vendors. The site contains no malware, injection scripts, or phishing content.

3. Local Confirmation: Access is fully restored the exact moment AVG/Avast Web Shield is paused.

This block is preventing our legitimate corporate clients and customers from accessing our service platform.

Could you please re-evaluate [https://www.mcveicolicommerciali.it](https://www.mcveicolicommerciali.it) and whitelist the domain/IP in your global Threat Labs database?

Thank you for your prompt support,

Zeus Computer

(IT & Web Management)

[DavidR]

First, I’m an Avast user and not an Avast Team member.

New location to report both a False Positive and or a False Negative (for File or URL)

• Choose Your Sample Submission Type | Avast
• Also see https://support.avast.com/en-gb/article/submit-file-url/#pc for information and links.
• You won’t get a direct response but it should be analysed within 48 hours, if found to be false it will be removed.

Low number of hits on VirusTotal for the site, 3/92 but many are unrated.

I will try and draw some Avast Team input into this matter.

[MJay]

Hello @utente795,

Thank you for raising this!

The reported domain was checked, and based on the findings, the detection was removed. The website is now marked as clean in the Avast database. This change may take up to 1 hour to take full effect. Please accept my apology for the inconvenience caused.

If the situation persists after 1 hour, please update the Avast virus database and try again.

Thank you, @DavidR, for highlighting this topic.