Same problem with my Outlook for a week now. I just talked to support a few minutes ago. By disabling Avast (right click on orange ball), then closing and reopening Outlook, the problem would not replicate. So because it is a problem with a third-party application (Outlook), I would have to pay $99 to have them configure Outlook correctly. Not taking them up on this offer. If anyone figures out how to configure outlook correctly, post it here. In the meantime I am researching over AV software.
It is happening to me. I am a paid Avast user running Outlook 2007 on Windows 7. If I go into my old email files and click on any old email, the subject line gets completely renamed with some random “*** SPAM Improve Weight Loss With Raspberry Ketone" or " SPAM ***100’s Of Jobs Are Available. Great Pay and Guaranteed Miles!”. The history of what the subject line was supposed to be is lost, so I can’t fix these! If I close Outlook and reopen it, it will stop doing it for awhile, but eventually it starts up again. This started happening very recently, but I am not sure exactly when. If it were just adding SPAM to the subject line, I would not be so irritated, but it is REPLACING the subject lines completely with nonsense!
Also I noticed that if I delete a batch of emails from a folder when this is occurring, about 50% of the subject lines get changed to the exact same SPAM… subject regardless of what the original subject was.
Hi all,
can you post here which email providers do you have? E.g. gmail.com, yahoo.com, hotmail.com…
My hypothesis is that this behavior probably start after you receive a spam message to your junk folder (or move some mail there with spam button). Can anybody confirm this?
Thanks,
Petr
Petr,
Thanks for the reply.
I use sbcglobal.net (part of ATT which uses yahoo I believe) and it also happens with work e-mail I receive into outlook, but I’m not sure who that provide is.
Your hypothesis sounds correct.
Reiner
Petr,
I am experiencing the same problems. For me at least, the occurrence has nothing to do with receiving a spam message in the folder (I checked this out by receiving all emails, closing Outlook, repopening it and hitting the receive button to make sure that I did NOT receive a new spam message. Then I went to my “Sent” folder of emails. The subject line would automatically change if I (a) just clicked on the email message in the list of sent emails, (b) double clicked the email to open it up in Reading mode and (c) if I chose to “Forward” the message. On option “c” this also changed the subject line in the body of the email about one second after the subject line in the main part of the email was changed.
Also, I am using Westhost and have multiple domain email addresses through my Outlook accounts (i.e. comcast.net is one of them) No gmail, hotmail, yahoo accounts are coming through this Outlook account.
Thanks,
Andy
This is very strange,
please, can you enable debug logging (open avast, click settings, tab maintenance, check enable debug logging), repeat your steps to make outlook to change any subject, then find file called asOutExt32.log (probably C:\ProgramData\AVAST Software\Avast\log\asoutext32.log) and send it to me?
Thanks
Hi Ivan,
My providers are Godaddy, SBCGlobal, att.net, and Gmail. I am a paid subscriber to Avast Inernet Security, version 7.0.1466, and the issue was happening with Outlook 2010 (in Office Pro Plus 2010). The subject line change was only occurring in my sent items. I have disabled Antispam in Avast until a fix is found.
Thank you,
Todd
This is on the allexpert.com/Microsoft-Outlook website. I don’t know if it applies here but here is the what it says
[u][b] Question[/b][/u] The email program I use is Outlook Express. Pretty often, when I send an email, it says SPAM in the subject line. Sometimes it's just an email to one person, and sometimes it's when I'm sending to more than one address.Answer
The recipient’s email server is responsible for tagging your email with the SPAM notification. Email servers make this determination based on several criteria, including:
- Specific words in the subject line.
- Specific words in the message body.
- The sender’s email address.
The recipients of your emails can usually control this by either placing your email address in their contact list or by removing your email address from their “junk” folder.
Either way, it is up to the recipient and not the sender
http://en.allexperts.com/q/Microsoft-Outlook-1541/SPAM-outgoing-subject.htm
I know the user who had the question was using Outlook-Express but based upon the answer it reads like it doesn’t matter if it is Outlook Express or Outlook.
I forgot to add. If the outgoing emails are being filtered for Spam and Viruses by an avast! email server than the problem could be do to what the rules are in the avast! server are.
Hi Nesivos,
Thanks for the post about the Allexpert.com quote. It doesn’t seem to apply. When I turn on Antispam in Avast, I have the renaming of the subject line problem that everyone in this thread is describing. When I turn it off, no renaming.
Todd
I am experiencing the exact same thing. It’s totally random when it happens. If outlook has been up for a while unattended it seems to happen. Simply going to the sent folder and clicking on any sent email will automatically and instantly change the subject line of that email to SPAM …“AND THEN SOMETHING ELSE” It is the last used SPAM header in the Junk Mail Folder. And it’s annoying…!!!
Just shut down Outlook and re-start it and the issue goes away.
Would welcome a solution to the problem.
It seems to be only changing the subject line locally when clicked but obviously if you did a reply or forward of that “sent” message it would now have the SPAM message in the subject line.
It should be fixed in next avast! update (which will be probably released during next month).
I apologize for any inconvenience.
Yes, having exactly the same problem. Very annoying and time consuming to fix the subject lines again after they have changed. Really poor service. Any chance this can be patched sooner instead of having to wait for 1 month?
here is a video screen capture of the glitch:
I agree that it is very annoying,. I use my email for business purposes, I can’t be wasting time changing the subject line every time I click on an email.
Avast should respond quicker to this problem.
I have also had the same problem as above posts. I just got it to stop by deactivating the avast Addin in outlook 7. Go to tools>trust center>add-ins>Manage (at bottom)>com Add-ins>go>uncheck avast! Addin. I am not sure what this does for my protection, but I just had to stop the subject line from changing. Hope this helps someone.
This is a MAJOR bug for anyone running a business such as myself. It is a daily occurrence to check emails and click on the Sent item to check something. Almost always I go by the subject line to identify emails.
Quite frankly the product is pretty good but the support is pitiful. I have now submitted 3 emergency tickets and no one has ever replied to them.
With my renewals due in the next week I am seriously considering ditching this product and making public that the support for a vital utility when really needed is not there.
The fact that Avast do not even respond is absolutely appalling and they do not deserve to be in business. It shows a distinct lack of respect for their customers.
Avast - wake up and fix this annoying and disruptive issue immediately with an emergency patch.
Add another user to the mix. I in the last few days updated Avast Internet Security 7 and after doing so, I found that clicking on emails in my sent folder changed the subject line to:
*** SPAM ***研发流程及研发团队的建设epdhde
I have turned off spam filtering in Avast by opening the AVAST control panel, going to ADDITIONAL PROTECTION / ANTISPAM and clicking STOP and that halted the behavior.
I am running MS Outlook 2003 (believe it or not…)
Hi, can anybody of you try this beta version?
http://forum.avast.com/index.php?topic=106303.0