I have recently renewed my subscription following my renewal e-mail telling me it was £34.99, I checked my bank statement and I was debited £49.99 how can this be? I contacted Avast and had to send an e-mail copy of my renewal statement to prove this and was asked what offer I had taken this price from, I did not think the tone of the e-mail I received was at all conciliatory and after checking my bank statement the £15.00 has indeed be returned to my account.
This is after I followed the request to renew from their very own e-mail and this morning to add insult to injury on checking the products page on my Avast icon I discover the price £49.99 crossed out and £34.99 underneath, my question is how come I got charged the higher amount and had to go through the rigmarole of sending a copy when on Avasts own page it states the original price I was quoted and paid.
I have always been happy with Avast its a good product, after using the free version for years I pay and hit my first hitch on renewal, get your act together springs to mind.
All selling stuff is done by an external firm not by Avast themselves, its made by Digital River. So maybe they did not know about this change.
Yes that sounds about right Steven, it was not that easy to get into contact really being very protracted over about about 3 days and no apology either I am sure they could be a little more polite, I will know next time I will click the icon and pay from there, Digital River seems it be in California which I thought strange I was under the impression it was based in the Czech Republic, thank you for the reply.
I just now renewed my AIS subscription using the internal link in the AvastUI. I opted for 3 computers for 2 years for $69.99. Tax was added to bring it to $74.71. The Avast install I purchased it through was automatically updated at the time. The subscription has an expiration of October 6,2016 which is correct and includes time remaining from the previous subscription I received an email confirming the terms. It also has a link for renewal of the other installs, but there is no avast.license attached. I’ll be checking that out in a bit.
I checked my credit card account and the charges from Digital River is correct.
Edit: It was easy enough to enter the activation code from the email message. 8)