subscription 24/7

I paid for 1 year subscription that means 24/7 support service.
I called to support - nobody took the phone.
I start ticket in support web service - no reaction.
In my computer happens suspicious things… i can lost my files.
I suspect crypt virus…
Why this company so difficult ?

I start ticket in support web service - no reaction.
When did you send the ticket?

Post ticket ID number here