I renewed my subscription to Avast Premium Security for three years, but Avast keeps trying to charge my credit card, which fortunately I haven’t reloaded. I received the activation code by paying with the old credit card. What should I do?
First, I’m an Avast user and not an Avast Team member.
You could try this link - Purchasing and Billing FAQ
Troubleshooting License Activation problems
Or Sales change order details wrong email address given, etc. I think this may be closest to your problem.
Start here:
- Contact Avast Support
- Select Account and Billing - Account Help
- From the drop down Select Reason > if applicable and or click the Get Support button.
- This should give the option of Phone or Chat.
Thanks for your help. I sent the problem in the chat. They say they will respond in 2 or 3 days.
1 Like
You’re welcome, hopefully you will get a quick and satisfactory resolution.
comment puis je voir ou en est mon abonnement
Hello,
Got the same problem on all my computers.
i contact avast support but they haven’t any response for me.
here is a solution to solve this:
- uninstall Avast
- install Avast from your account
- register Avast with your key
I talked to support and they were no help. They said it should be working. This is stupid. I told them I want a refund and they did nothing to help me. Just said it should be working. I have uninstalled and re-installed several times.
Jumping into an old topic so I have no idea what you may have tried.
By following the instructions I gave previously
This user was got a result.
Other options:
** Refund request
- NOTE you should first cancel any payment mandate (see below) that you may have set up, or this could be actioned, requiring another refund request.
- I have no idea how long you have been using Avast on your current subscription as that may impact any refund.
- From Avast account - https://support.avast.com/article/24/#pc
** Cancelling automatic renewal of the Avast subscription