Subscription already paid. Avast keeps asking for money on the credit card

Avast Free Antivirus / Premium Security
1

I renewed my subscription to Avast Premium Security for three years, but Avast keeps trying to charge my credit card, which fortunately I haven’t reloaded. I received the activation code by paying with the old credit card. What should I do?

2

First, I’m an Avast user and not an Avast Team member.
You could try this link - Purchasing and Billing FAQ

Troubleshooting License Activation problems

Or Sales change order details wrong email address given, etc. I think this may be closest to your problem.
Start here:

  • Contact Avast Support
  • Select Account and Billing - Account Help
  • From the drop down Select Reason > if applicable and or click the Get Support button.
  • This should give the option of Phone or Chat.
3

Thanks for your help. I sent the problem in the chat. They say they will respond in 2 or 3 days.

1 Like
4

You’re welcome, hopefully you will get a quick and satisfactory resolution.

5

comment puis je voir ou en est mon abonnement

6

Hello,

Got the same problem on all my computers.

i contact avast support but they haven’t any response for me.

here is a solution to solve this:

  • uninstall Avast
  • install Avast from your account
  • register Avast with your key